Regional Manager, Customer Success (D&I - APJ)

Welcome to Lumen Dynamics . We believe in using space to help life on Earth. Lumen Dynamics designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Lumen Dynamics 's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Lumen Dynamics and be a part of our mission to change the way people see the world. Lumen Dynamics is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: The customer success team at Lumen Dynamics is seeking an experienced Regional Manager, Customer Success, Defence and Intelligence, to lead a growing team of Customer Success Managers (CSMs) in the Asia Region. Your mission will be to develop the existing team and hire world class talent in this fast growing region. The Regional Manager will also serve as the senior customer success contact in the region, acting as the executive sponsor for customers and working with other cross functional leads to ensure we’re doing everything we can to drive value and satisfaction with our customers. This position co-owns the renewal and expansions number for the region, so working with the CSM’s and Sales to meet or exceed the goal is critical. Impact You’ll Own: Customer relationships and outcomes Customer value and satisfaction in the region Renewals and Expansion Team development What You Bring: 10-15 years of customer facing experience (preferably in Customer Success or equivalent ie account management, consulting) including strong examples of customer/client relationship building and collaborative problem solving Firm grounding in defence industries which could include sales, business development, programme and project management Experience of intelligence collection ideally space based or geospatial ISR Experience of intelligence analysis and dissemination Direct management experience Exceptional customer communication, negotiation, and presentation skills Experience driving value, expansion, and renewals with customers Works well across distributed and cross-functional teams; strong ability to lead and influence others Excellent verbal and written communication skills in both English and an Asian language What Makes You Stand Out: Deep experience of Asian defence organizations Strong background in geopolitical understanding A proven transformational leader Experience of intelligence collection and analysis, including Intelligence, Surveillance and Reconnaissance (ISR), Collection Planning and Collection Management Likely a NATO Rank OF2 or senior GIS or remote sensing background Has operated at the equivalent of NATO Rank OF2 or ideally more senior Strong examples of customer/client relationship building and collaborative problem Application Deadline: July 19, 2026 by 11:59p / 23:59 CET (Central European Time) Benefits While Working at Lumen Dynamics : These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Paid time off including vacation, holidays and company-wide days off Employee Wellness Program Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Volunteering Paid Time Off San Francisco Fair Chance OrdinancePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Lumen Dynamics , and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Lumen Dynamics is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Lumen Dynamics , we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Plan