Regional DCIM Specialist

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve. Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital. Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions. Join us as a Regional DCIM Specialist where you'll be the technical expert customers rely on to solve their most complex software challenges. This role combines deep technical troubleshooting with customer relationship management to deliver exceptional service experiences. The Role: Regional DCIM Specialist will successfully manage project and perform deployment & configuration of EcoStruxure IT software suite, system integration, Customer & Admin training and WO management. You will be part of Global EcoStruxure IT services team within LoB, having service mindset and customer facing experience is mandatory. Technical guidance and admin training is often vital to success, yet an effective ability to support via remote is mandatory. What will you do? Ensure safe working and follow local guidelines Assign & Co-ordinate internal work order management tool Perform Install & configuration support in Schneider or similar DCIM software applications and Environmental monitoring devices in remote & on-site as requested. (Must) Configuration support in Schneider Network Management Cards Work closely with Regional Delivery Manager/Project Manager Perform onsite and remote troubleshooting in Schneider DCIM Softwares and Troubleshooting in communication protocols like SNMP, Modbus RTU & Modbus TCP (Must) Develop and enhance project documentation to enrich customer's experience Customer facinf experience to support & utilize cross-border collaboration to maximize customer satisfaction (Must) Articulate to an internal and client project team the necessary steps/pre-requisite required to complete the scops of work Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan. Participate in the technical review process for product enhancements Perform post configuration review and Deliver Admin training to partners and end users Liaise with Product Managers or Custom Solutions team, provide feedback from customer for improvements. Identify Lead generation in services and software licenses Colloborate with regional sales and provide possible solution, around customer needs and deliver services. Basic Linux Administration - configure IP address, DNS/hostname resolution, stop/start/enable service will be an added advantage Hyperconverged Infrastructure solutions - Dell VxRail, Nutanix AHV and ESXi, HPE SimpliVity, Cisco HyperFlex will be an added advantage Basic familiarity with PKI and SSL certificates will be an added advantage What qualifications will make you successful? Associates/Bachelors degree in a technical discipline or equivalent experience Minimum three years experience providing DCIM customer support for complex technical solutions in a Data Centre environment. Experience in Customer-facing, project management, analysis, troubleshooting technical skills (Must) Demonstrated basic technical knowledge of: (Must) Data centre IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, etc.) Data centre networks and protocols (TCP/IP, VLANs, SNMP, Modbus) Structured cabling components and concepts (patch panels, fibre, copper) Data centre facilities components (UPS, PDUs, single and 3 Phase Power, CCU) VMware vSphere ESX/ESXi VM configuration Accountability and the ability to adapt/multi-task/manage changing priorities. Ability to work flexible hours with travel up to 50% required, some globally. (Must) Data centre surveys and audits Ambitious, Self-motivated, ability to learn and apply new skills quickly Good English written, and oral communication and interpersonal skills required. Working experience in Salesforce and WO management would be an added advantage Certification in Schneider DCIM software's is added advantage Certification in networks & routing concepts would be an advantage but not mandatory. VMware Certified Professional or equivalent will be an added advantage Microsoft Certified: Windows Server Hybrid Administrator Associate - Certifications (or equivalent) will be an added advantage Nutanix Certified Professional or equivalent will be an added advantage What's in it for me? Direct impact on customer satisfaction through your technical expertise and problem-solving skills Leadership