Quality Assurance Lead

Discover your 100% YOU with MicroSourcing! Position: Quality Assurance Lead Location: GCS Corporate Tower, Bonifacio Global City, Taguig Work setup & shift: Hybrid (3 days WFH, 2 days onsite) | Night shift Why join MicroSourcing? You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth: Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Quality Assurance Lead, you will: Oversee and coordinate all quality assurance activities across multiple projects within the Customer Success organization. Plan and manage QA activities, including task prioritization, workload balancing, and ensuring optimal team utilization. Define and execute QA strategies, testing approaches, and comprehensive test plans for all levels of project complexity. Mentor and develop QA team members, providing day-to-day guidance and fostering a culture of accountability and continuous learning. Lead defect triage sessions, providing root cause analysis and facilitating resolution in coordination with cross-functional teams. What You Need: Non-negotiables 10+ years of progressive experience in Software Quality Assurance, including both manual and automated testing. Proven experience leading QA teams and managing multiple concurrent projects. In-depth understanding of U.S. healthcare claims systems, workflows, and adjudication processes. Expertise in functional, regression, integration, and performance testing. Proficiency in XML, HTML, JavaScript, VB, C#, and Python scripting. Preferred skills/expertise Certifications: ISTQB, CAST, SMSQ, or AWS Cloud Practitioner. Prior experience in the Healthcare IT industry. Experience with automation and performance testing tools. Familiarity with QA processes, methodologies (e.g., Agile, Waterfall), and test tools such as Jira, Selenium, Postman, or ALM. Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent professional experience). – About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/ *Terms & conditions apply