Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions)

Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions) Key Responsibilities • Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. • Define functional, integration, system, regression, performance, and UAT testing approaches. • Ensure traceability between business requirements, user stories, and test cases. • Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle. • Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. • Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.) • Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues. • Support root cause analysis and recommend process improvements to enhance software quality. • Support business users during UAT planning and execution. • Develop UAT scenarios and scripts. • Track UAT completion and sign-off activities. • Participate in performance, load, and scalability testing. • Validate system response times and user experience. Required Skills & Qualifications: • 5+ years of Quality Assurance and Software Testing experience. • 2+ years working on Contact Center, CRM, or Customer Service platforms. • Experience testing enterprise SaaS applications. • Experience supporting Agile/Scrum delivery environments.