QA Engineer (service desk)

📋 Description Investigate customer-reported bugs, technical issues, and product incidents from initial report Reproduce reported issues, identify potential root causes, and gather the technical and business Analyze application logs, API requests and responses, database records, historical support tickets Collaborate closely with QA engineers, developers, Business Analysts, and other stakeholders to Take ownership of assigned support cases and proactively follow up with relevant stakeholders until Distinguish between genuine software defects, configuration issues, integration problems 🎯 Requirements 3+ years of experience in manual and semi-automated testing of web-based applications. 2+ years of practical experience with API testing, including authentication flows, error handling Previous experience testing payment systems, transactional workflows, and basic third-party Experience with responsive design testing, browser developer tools, network analysis, and Practical knowledge of tools such as Postman, Chrome DevTools, Swagger, and test management Good understanding of frontend and backend architecture, including REST APIs, session management 🎁 Benefits Competitive compensation package based on your experience and professional background. Fully remote working model, with the flexibility to work from your preferred location within the Flexible working hours aligned with the Central European Time (CET) zone. 19 business days of flexible paid time off (PTO). Friendly, supportive, and values-driven working environment. Opportunity to develop your QA and technical investigation skills within a fast-growing fintech