Project Manager / Scrum Master

Company Overview NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. Capability Requirements The role requires strong capabilities in technical project management and Scrum, with hands-on experience in the Software Development Life Cycle (SDLC), Agile methodologies, project planning, stakeholder management, and end-to-end project delivery. The role is expected to manage project scope, timelines, budgets, risks, quality, and dependencies while facilitating high-performing Agile teams and Scrum ceremonies. Strong communication, stakeholder engagement, coaching, and cross-functional collaboration skills are essential, along with proficiency in Jira, Confluence, MS Project, or similar tools. Experience in global or shift-based environments, software or data platforms, Agile scaling frameworks, and DevOps practices is an advantage. Duties and Responsibilities Lead end-to-end project delivery, managing scope, timelines, budgets, risks, and quality while ensuring transparent stakeholder communication. Coordinate sprint activities and facilitate Scrum ceremonies, including daily stand-ups, sprint planning, reviews, and retrospectives, to support effective Agile delivery. Engage business stakeholders to build trust, manage expectations, and align project deliverables with business and strategic objectives. Identify, monitor, and escalate project risks, issues, and dependencies that may impact scope, timelines, cost, or quality. Collaborate with Product Owners to manage product backlogs, support prioritization, and ensure team readiness for sprint planning. Foster cross-functional collaboration across technical teams, platforms, and business units to improve coordination and delivery effectiveness. Coach teams, Product Owners, and stakeholders on Agile best practices, Scrum principles, and project management methodologies. Ensure the completeness, accuracy, and quality of project documentation through regular validation and reviews throughout the project lifecycle. Mentor junior colleagues, facilitate knowledge sharing, and drive continuous improvement in team capabilities, Agile practices, and Scrum maturity. Job Specifications Related Work Experience - Minimum of 3 years of experience in technical project management and/or Scrum Master roles, with demonstrated experience in SDLC and Agile project delivery. Experience working with cross-functional technical teams and business stakeholders. Experience in global or shift-based delivery environments is an advantage. Certifications - Scrum certification (CSM or PSM) required. Project management certification (PMP, PRINCE2, or CAPM) preferred. Advanced certifications such as PSM II, PMI-ACP, or SAFe Scrum Master (SSM) are an advantage. Knowledge Software Development Life Cycle (SDLC) and Agile methodologies, particularly Scrum. End-to-end project management, including scope, schedule, budget, risk, quality, and dependency management. Sprint planning, backlog management, Scrum ceremonies, and Agile delivery practices. Project management and collaboration tools such as Jira, Confluence, MS Project, or equivalent platforms. Working knowledge of software development, business application platforms, or data technologies. Familiarity with Agile scaling frameworks (SAFe, LeSS) and DevOps practices is an advantage. Skills Project Planning and Execution Stakeholder Management and Relationship Building Communication and Influencing Risk Management and Problem-Solving Team Facilitation and Agile Coaching Cross-functional Collaboration and Coordination Leadership, Mentoring, and Knowledge Sharing Adaptability and Continuous Improvement Organizational and Time Management Skills