Project Manager – Application Operations (MORNING SHIFT)

CSA : U2XY6M JRS: Project Manager – Application Operations Contract Duration: October 1, 2026 to December 31, 2027 Shift: 5:00 AM to 2:00 PM PHT Band: 8 Client: IBM ***ASAP JOINER NEEDED! Required skills: • 5+ years of experience in IT service management, with at least 3 years in a SIAM, Service Manager, or equivalent leadership role. • Demonstrable experience managing service management in a multi-supplier or outsourced environment. • Proven track record managing MIM, incident, problem, change, and service reporting functions. • Experience working within IBM Service Management frameworks and/or Finastra environments is highly desirable. • Deep knowledge of ITIL v4 service management processes across all lifecycle stages. • Proficiency with ITSM tooling (e.g. ServiceNow, BMC Remedy, Maximo, or equivalent). Certifications • ITIL 4 Foundation (minimum) • ITIL 4 Managing Professional or equivalent Nice to have skills: • ITIL 4 Strategic Leader • SIAM Foundation or Professional (EXIN/BCS) • ISO/IEC 20000 Lead Implementer / Auditor • Lean IT or Six Sigma (Green Belt+)