Project Engineer

About the Technical Support EngineerPosition We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must. Technical Support Engineer Responsibilities Take ownership of customer issues reported and see problems through to resolution Study, diagnose, troubleshoot and recognize solutions to solve customer issues Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams Provide timely and detailed feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles Technical Support Engineer Requirements BS degree in Information Technology, Computer Science or equivalent Proven working experience in enterprise technical support, IT support or as a technical engineer Basic knowledge of Unix/Linux systems, utilities, and scripting Great problem-solving skills Great client-facing skills Outstanding written and verbal communication skills Originally posted on Himalayas