Production Support Engineer (Site Reliability Engineer)

Job Summary We are seeking an experienced Production Support Engineer / Site Reliability Engineer (SRE) to maintain availability and stability of a mission-critical trading platform in a global financial services environment, driving automation and operational resilience. Responsibilities Maintain availability and stability of business-critical trading applications and infrastructure through proactive production support Investigate and resolve production incidents by performing root-cause analysis and conducting post-incident reviews to prevent recurrence Enhance application health monitoring and implement automation to reduce manual intervention and operational risk Execute Start-of-Day and Start-of-Week system checks and respond proactively to monitoring alerts Manage and optimize monitoring environments using Prometheus, Grafana, Splunk, Geneos, and OpenTelemetry tools Support application releases, infrastructure patching, and change-management activities to ensure smooth deployments Participate in Disaster Recovery and Business Continuity exercises to validate platform resilience Collaborate with developers, Project Managers, and Business Analysts to deliver new functionality and platform enhancements Enforce adherence to incident, problem, and change-management processes to maintain operational discipline Identify and implement improvements to platform resilience, operational efficiency, and automation capabilities Mentor junior team members and contribute to continuous improvement initiatives within the team Required competencies and certifications Bachelor’s degree or higher in Science, Technology, Engineering, Mathematics (STEM) or related discipline Minimum 5 years’ experience in Production Support, Site Reliability Engineering, or DevOps within a trading or financial services environment Proficient hands-on experience with Linux/Unix operating systems, SQL databases, and shell scripting for system management and automation Programming or scripting skills in Python, Java, or similar languages to develop automation and support tools Experience using monitoring and observability tools such as Prometheus, Grafana, Splunk, Geneos, and/or OpenTelemetry Familiarity with cloud platforms, container orchestration technologies including Kubernetes and Docker, and CI/CD pipeline implementation Understanding of Agile development methodologies and the Software Development Life Cycle (SDLC) Strong knowledge of trade lifecycle processes and trading systems within financial markets Understanding of FX products or other asset classes to support domain-specific platform requirements Excellent troubleshooting skills combined with effective communication and stakeholder management abilities Proactive mindset with a strong focus on automation and reducing operational risk Other Information EA Licence No.: 11C5502 EAP Registration No.: R1331697