Production Support Engineer, AS400 (Banking, 1-year renewable contract)

Dear Applicant, If you or someone you know is interested, please send the CV directly to [email protected] (most preferred, as I may overlook some CVs due to the high volume). Please note that visa sponsorship is not available at this time. Key Responsibilities Perform root cause analysis (RCA) on application defects and implement appropriate remediation solutions. Prioritize defects based on criticality and plan production releases accordingly. Perform code development and support end-to-end testing across SIT, UAT, and Production environments. Support production deployments and ensure releases are completed within required change windows. Identify opportunities to improve system resilience, stability, performance, and scalability. Maintain production stability by ensuring appropriate risk and impact assessments are completed before deployments. Provide timely and clear communication to stakeholders on application issues, incidents, and queries. Support Level 2 production teams with incident investigation, RCA, and recovery feasibility assessments. Provide after-hours or weekend support when required. Comply with established SDM processes, IT policies, and operational guidelines. Share production support learnings with internal teams to improve application quality and reduce recurring defects. Ensure application and release documentation is properly maintained and updated. Key Requirements Bachelor’s Degree in Computer Science, Information Technology, or a related field. Minimum 3 years of production/application support experience across multiple technologies or platforms. Strong troubleshooting, analytical, and problem-solving skills. Strong written and verbal communication skills, with the ability to manage stakeholders, users, and vendors. Ability to quickly adapt to different technologies, platforms, and environments. Able to work independently with minimal supervision. Good understanding of ITIL practices, particularly Incident and Problem Management. Knowledge of the payments domain is preferred, including: - Remittances and SWIFT MT/MX/ISO 20022 message formats. - Cross-border payments. - Local payment systems such as CNAPS, RENTAS, RTGS, Bahtnet, CITAD, and BI-RTGS. Strong technical experience with AS400, RPG/LE, CL/LE, COBOL400, SQL, and Query400. Experience with ALDON and IBM RDi change management tools. Experience with BMC Control-M, Splunk, and BMC Helix.