Jobs · cutshort
Product Support Specialist
Lumen Dynamics · Bengaluru (Bangalore) · Indexed today
About the role
🔧 What You’ll Do Engage with customers via live chat and email , helping them troubleshoot issues, complete onboarding, and succeed with the product. Interact with e-commerce business owners globally , understand their workflows, and guide them in using the product effectively. Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team. Categorize and escalate technical issues or product requests to the relevant internal teams (Product,
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FAQ
Is the Product Support Specialist role at Lumen Dynamics remote?+
This Product Support Specialist position is listed as onsite (Bengaluru (Bangalore)).
What is the salary for the Product Support Specialist role at Lumen Dynamics?+
The listing states 460000-805000 INR.
What seniority level is this Product Support Specialist role?+
This is a unknown level position.
How do I apply for the Product Support Specialist role at Lumen Dynamics?+
Use the "Apply on cutshort" button to open the original posting on cutshort, where you can submit your application directly to Lumen Dynamics.