Product Support Engineer

Contract directly with the client Remote - Full-time Only for candidates based in Latam We are looking for a Product Support Engineer. Ryz Labs is partnering with a client whose customers rely on the product during time-sensitive bid deadlines . We're looking for a Software Engineer to own customer issues end-to-end—from reproducing and diagnosing bugs to fixing them and confirming the solution directly with the customer. This is not a ticket-closing role . You'll turn recurring issues into product improvements and gain broad knowledge of the system, with opportunities to grow into other engineering areas. What You'll Do Own customer issues end-to-end : reproduce, diagnose, fix, and follow up. Turn vague reports into clear, reproducible technical problems . Debug issues across the application, database, logs, monitoring, and analytics. Improve product details such as sorting, filters, tooltips, empty states, and error messages . Identify recurring problems and implement upstream fixes rather than repeatedly treating symptoms. Handle operational work including dependency upgrades and security remediation . Communicate directly with customers and collaborate closely with the engineering team. Use data, SQL, Sentry, PostHog, and the product itself to investigate issues. What We're Looking For Required: 2–4 years building production web applications . Strong TypeScript and React skills. Comfortable with SQL and using data to investigate problems. Strong debugging and problem-solving skills. Ability to investigate issues from incomplete information, screenshots, logs, and user reports. Strong written and verbal English. Clear async communication and willingness to work directly with customers. A mindset focused on fixing root causes, not symptoms . Nice to have: Previous support, production, or on-call experience. Experience eliminating recurring classes of issues through product or engineering changes. Familiarity with Next.js, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, or Terraform . Construction industry experience is not required . Originally posted on Himalayas