Product Owner (Support & Moderation Platform)

📋 Description Own the internal support and moderation platform end-to-end, including vision, roadmap, priorities Run one backlog for the helpdesk, chat, moderation, QA, and reporting tools, and decide what gets Collaborate with other products across the company to launch features together, improving the Define the success metric for every release, such as cost per contact, handling time, deflection Work closely with agents, moderators, and team leads to understand their workflows and turn their Integrate AI to automate repetitive work, increase cost efficiency, and improve user experience. 🎯 Requirements Have 2+ years of experience owning a product end-to-end, accountable for outcomes, not just Have experience with internal, B2B, or operational tools. Have a solid understanding of support or moderation operations, including queues, SLAs, routing Have hands-on experience shipping AI or automation features and measuring their impact on quality Have strong prioritization skills and the business judgment to weigh development cost against Have the technical confidence to discuss architecture, trade-offs, and tech debt with engineers as 🎁 Benefits Choose where you work best: modern office or remote with equipment and home workspace budget. Medical insurance in Ukraine or healthcare compensation abroad. Unlimited paid sick leave and 31 paid vacation days, including public holidays. Benefits Cafeteria budget. Additional on-site health and wellness benefits for office-based teammates. Competitive compensation and regular salary reviews.