Product Owner II — Sales & Solution Design

The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 Keystone AI is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities. Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, Keystone AI has built a reputation as a trusted and mission-critical partner to utilities across North America. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success. Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join our award-winning team in transforming an essential industry that powers communities across the Americas. Position Overview The Product Owner - Sales & Solution Design sits at the centre of Product Owner & Sales communication. This role operates on the left side of the delivery lifecycle — engaging during RFP responses, sales pursuits, and the Solution Design and BRD work that defines what we deliver — so the work we commit to is work we can actually deliver. This role operates with a deliberate 50/50 split: half the time, you are embedded alongside Sales bringing product expertise to RFP responses, pursuits, and customer conversations during the sales cycle, the other half, you lead Solution Design and BRD sessions directly with customers, defining the work to be done before it becomes contractual scope. You lead each engagement and own the outcome. You contribute your own product and integration expertise directly, and coordinate the contributions of Product Owners, Engineering Leads, UI/UX designers, and other technical specialists whose depth is required to complete the solution. You'll have real authority to: Highlight risks: where proposed solutions stretch the product, integration boundaries, or roadmap alignment Retrieve and translate customer needs into work Product Owners can plan Engage the right specialists for each engagement — Product Owners, Engineering Leads, UI/UX designers, technical SMEs — bringing them in to contribute their expertise while you keep the engagement moving and the deliverables cohesive Push back on commitments that aren't feasible, and propose alternatives that are Author or co-author SOW solution language for enhancements and integrations ⚒️ Responsibilities Product Owner Track (50%) You are the customer voice in the Product Owner and development organizations, ensuring sales-cycle and Solution Design commitments are translated into product work that Delivery POs can build with confidence. Retrieve open commitments, customer questions, and Solution Design outputs from Sales and Solutions Architects Translate sales-cycle commitments into clearly defined Epics so Product Owners can plan and prioritize accordingly Hand off Solution Design documents, BRDs, and well-defined work to Delivery POs with minimal rework Identify systemic issues and bring them to the Group Product Manager with a recommended path forward Sales Support Track (50%) You provide product expertise to Sales during pursuits and lead Solution Design and BRD work with customers, defining scope before it becomes contractual. Own the product-side response to technical and product expert questions on RFPs — contributing directly and coordinating with Product Owners, Engineering Leads, and SMEs when deeper domain knowledge is needed Lead customer-facing Solution Design and BRD sessions, engaging Product Owners, Engineering Leads, and UI/UX designers as the scope requires Author or co-author SOW solution language — precise, contractually defensible, and clear enough for Delivery POs to act on later Review proposals before submission for product feasibility, roadmap alignment, and accuracy — flagging risks or gaps to the Group Product Manager and Sales lead Align proposed work to the product roadmap, flagging misalignment to the Group Product Manager early Collaborate with Sales, S