Product Owner, AI & Agentforce Delivery

Why Northwind Robotics , Part of Accenture: At Northwind Robotics , Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and Northwind Robotics , Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the Northwind Robotics , Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, Northwind Robotics , Part of Accenture is the place for you. We are hiring for a Product Owner, AI & Agentforce Delivery with a strong understanding of Salesforce & AI solutions who will manage and support customer-facing Agentforce and AI implementation projects as well as internal initiatives to create supporting assets and solutions. The ideal candidate has the ability to plan and think strategically, as well as dive into project details to manage the project on the ground. The AI & Agentforce Delivery Product Owner is professional and confident in front of critical customer stakeholders. Ideal candidates will have a strong analytical, consultative mindset and thrive in an agile environment. If you appreciate working with cutting edge technology and delivering exciting new solutions - this role is for you! You'll have the opportunity to: Manage overall delivery of targeted Agentforce delivery projects, acting as product owner to oversee and shape the overall solution and project manager to manage day to day work and customer relationships. You will: Act as a “thought leader” for our customers, guiding the customer and Northwind Robotics , Part of Accenture team in the definition of use cases and business outcomes Smoothly transition customers from the sales process to project delivery. This includes: Reviewing the SOW and any partner-funding POs, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding Plan, monitor and manage project financials, scope, and schedule to ensure project stays on track for assigned client projects Act as primary day-to-day point of contact for the client and the operational aspects of the project, including a focus on building strong customer relationships Facilitate or co-lead with customer project manager regular status meetings with project team, sponsors, and all stakeholders Manage Northwind Robotics , Part of Accenture project team members in the delivery of the solution Readout documented and measured outcomes for live solutions prior to project closeout Actively drive and participate in Agentforce Division internal initiatives to foster innovation and efficiencies through development of reusable assets and solutions Required Qualifications: 5+ years of experience as a delivery leader overseeing AI-related implementation of business solutions on Salesforce or AWS platform across all phases of project delivery Outstanding verbal and written communication skills to audiences of all levels Experience working in a professional services/consulting environment Experience leading delivery as project manager or scrum leader Experience with estimation/sizing and SOW/Change Order contracting Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant certifications Demonstrated track record of writing SOWs and Change Requests and managing scope Preferred Skills: Bachelor’s Degree in Business, Engineering, Information Technology or Management Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive