Product Manager, US

Note: Ironwood Digital has offices in London (UK), Christchurch (NZ) and Austin (Texas),. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs. This particular role is to be based onsite in our Austin, Texas Office 🚀 Our story Ironwood Digital 's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world toward a sustainable future where anyone can fix anything. Founded by ex-Rocket Lab engineers, we utilise bleeding-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia. We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Ironwood Digital 's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online. Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder). We're continuing to build a world-class team and ensuring Ironwood Digital is a place where people can do the best work of their lives. We're proud of the culture we've built at Ironwood Digital , and our values are lived throughout every experience. 🖍️ This role Repairers are the demand engine of the Ironwood Digital network — and this role owns their entire experience on it. That experience spans a lot of ground. A repairer arriving at a job today navigates fragmented tools, manual processes, and no common protocol across estimation, procurement, and invoice reconciliation. They're time-pressured, often non-technical, and operating within rule sets defined by the insurers who fund their work. The gap between how this works today and how it could work — with Ironwood Digital as the connective tissue — is the opportunity this role exists to close. As Principal/Staff PM for Repairer Experience, you will own the end-to-end product experience for repairers across all of Ironwood Digital 's markets: the Repair App, Mobile App, and integration surfaces that connect Ironwood Digital to the broader repairer toolchain. More than interface ownership, you are accountable for the total value repairers get from Ironwood Digital — and for the adoption, engagement, and automation outcomes that prove it. This is a full-ownership role. You are the single accountable person for how well Ironwood Digital works for the repairer — from the moment they onboard to the moment a job closes. The core challenge is progressive automation. Ironwood Digital 's long-term value to repairers isn't a better UI for the same manual work — it's eliminating the manual work. Your job is to design the path from where repairers are today to workflows that run with minimal human intervention, earning trust incrementally at each step. You'll be operating at an inflection point. AI-assisted development and agents are compressing product discovery and delivery cycles. The best PMs we know are no longer waiting for engineering capacity to test an idea — they're building rapid prototypes themselves, deploying them, reading the signal, and deciding within days. We're looking for someone already working that way, or actively building toward it. 💻 What you'll own End-to-End Repairer Experience. The full repair job workflow across all repairer-side users — estimators, parts managers, accountants — and all Ironwood Digital surfaces: Repair App, Mobile App, and future interfaces. Key metrics: NPS, time-to-value, time spent per job, task completion rate. Repairer-Side Automation. The product strategy for progressively automating estimation, procurement, and reconciliation workflows through AI-assisted recommendations, agent-driven actions, and smart defaults. Key metrics: automation rate by workflow stage, manual touchpoints per order, operational time saved per job. Product-Led Growth. Onboarding, activation, and repeat engagement — treated as product design problems. Includes building the incentive structures that lead repairers to pull preferred suppliers onto the network. Key metrics: activation rate, weekly active repairer rate, jobs per active repairer, repairer-sourced supplier pull-through. Integration Experience. The quality and coherence of Ironwood Digital 's integrations into Bodyshop Management Systems, estimating platforms, and other repairer tools. A poor integration experience is a poor Ironwood Digital experience. Key metrics: integration reliability, cross-system task completion rate, repairer-reported friction. Intelligence, Reporting & Auditability. The dashboards, performance reporting,