Product Manager – SaaS (Vertical Software / SMB)

We are looking for a Product Manager to help drive the evolution of a fast-growing SaaS platform for businesses to manage their operations end-to-end. Our platform brings together quoting, scheduling, invoicing, payments, inventory, and customer management into a single system. This role sits at the intersection of customer needs, product development, and business outcomes . You will work closely with engineering, customer success, and leadership to define product priorities, ship impactful features, and continuously improve the user experience. This is a hands-on, execution-focused role ideal for someone who thrives in a growth-stage environment where speed, clarity, and ownership matter. Responsibilities and Duties: Develop a deep understanding of business workflows in Finance (invoicing, payments), Operations (scheduling, installations), Sales (quotes, approvals) Conduct customer interviews, analyze usage data, and identify pain points Translate real-world workflows into product requirements Define and prioritize product initiatives aligned with business goals Optimize among customer requests, technical constraints, revenue and retention impact Own and maintain the product roadmap Write clear product requirements and user stories Work closely with engineering to deliver features on time and at high quality Participate in sprint planning, backlog grooming, and release cycles Ensure features solve real problems—not just ship Partner with Engineering, Customer Success, Sales Analyze product usage and performance metrics Identify friction in user workflows Continuously improve usability, reliability, and feature adoption Support feature launches and messaging Ensure customer-facing teams understand new capabilities Experience: 5–7+ years in Product Management with at least 3 in SaaS apps Experience working on SMB or vertical SaaS products (highly preferred) and workflow-based systems (CRM, ERP, job management, etc.) Strong ability to translate real-world workflows into software Experience with API-driven products, data models (orders, jobs, inventory, payments, etc.) Ability to understand and empathize with non-technical users Experience working closely with customers or customer-facing teams Focus on solving practical, day-to-day operational problems Clear and concise communicator Able to work effectively with distributed teams Comfortable interacting with leadership and customers Nice to Have Experience in construction, home services, or field-service software Experience with payments, invoicing, or financial workflows Exposure to inventory or supply chain systems Experience working with small business customers Success Attributes: Bias toward action and shipping Strong prioritization skills Ability to make trade-offs with incomplete information Working Environment: Remote (LATAM preferred), with overlap with U.S. business hours High ownership, low bureaucracy environment Direct exposure to leadership and customers Why This Role Is Interesting Opportunity to shape a vertical SaaS platform in a large, under-digitized industry Direct impact on real businesses and operations , not abstract features Work on a product that spans CRM, Operations, Payments, Inventory Originally posted on Himalayas