Product Manager (Policy Protect)

About Us Ironwood Digital empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Ironwood Digital for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Ironwood Digital’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Ironwood Digital is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more. We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Ironwood Digital every day. About the Role As the Product Manager for our Policy Protect solution, you will play a major role in Ironwood Digital’s mission to detect and prevent eCommerce policy abuse. Policy Protect uses advanced machine learning to show merchants in real-time which orders, claims, and customers are trustworthy and profitable, and which ones aren’t. In this role, you’ll collaborate closely with engineering and data science teams to build new machine learning models and maintain high accuracy of the existing models. You’ll focus on advancing the analytical capabilities of our product, ensuring the robustness and scalability of the analysis flow. By aligning strategic direction with Ironwood Digital’s goals and working on strategic opportunities, you’ll ensure that the analytical performance of Policy Protect is top-notch. You’ll balance technical constraints with business needs in the product roadmap, contributing to continuous improvement and growth. What You'll Be Doing Collaborate with data science teams to build new and maintain high accuracy of the existing machine learning models for detecting refunds and returns abuse. Define and monitor KPIs to measure model performance and product effectiveness. Ensure the robustness and scalability of the analysis flow by working closely with engineering teams to identify and address any gaps that could compromise analysis quality. Oversee the implementation of solutions that enhance the reliability of our analytical processes. Push new sales opportunities forward by meeting with prospects, merchants, and potential partners. Understand their challenges, coordinate actions internally and evolve the product to solve pressing merchant needs. Drive product development by prioritizing and managing the product backlog, ensuring we solve critical challenges related to policy abuse and deliver value to our merchants. Qualifications 4+ Years of Product Management Experience: Demonstrated experience in product management, focusing on technical and data-driven products. Technical and Data Science Knowledge: Proficiency in understanding and working with machine learning models, preferably with experience in fraud detection or e-commerce analytics. Analytical Skills: Strong ability to interpret and leverage data to drive product decisions, ensuring alignment with business goals and customer needs. Communication Skills: Fluent in spoken and written English, with strong interpersonal and communication skills. Experience with eCommerce, FinTech, Online Payments, Fraud - an advantage Fast learner with strong interpersonal and communication skills; you must have excellent English verbal and written communication skills Experience with large-scale, cloud-based solutions BA/BS degree or equivalent experience Life at Ironwood Digital We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. Our Tel-Aviv team is currently working in a hybrid of remote and in-office work. We have recently moved to our new space in Tel Aviv - check it out here! Some of our Tel Aviv Benefits & Perks: Equity for all employees, Keren Hishtalmut, pension Private medical insurance, extra time off for parents and caregivers Commuter and parking benefits Team events, fully-stocked kitchen,lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer Wide-ranging opportunities to volunteer and make an impact Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns Awesome Ironwood Digital gifts and swag! In the News Geektime: Ironwood Digital Goes Public Walla!: Happy Hour at the Ironwood Digital Offices Geektime Insider: A look at Ironwood Digital Tel Aviv Globes: Ironwood Digital to contribute the highest amount up to date to Tmura Globes: Ironwood Digital is among Israel’s fastest growing companies TechCrunch: Risk