Product Manager - Onboarding

Product Manager - Onboarding at Keystone AI in Barcelona or Remote | JobFluent _Creating the payment platform shoppers love._ Hi there! We are Keystone AI, an innovative, fast-growing fintech company based in sunny Barcelona, born in 2013, seeking to be _the preferred payment platform, helping people buy things they love, paying in an instant, fair and flexible way_. Humanizing financial services is our main mantra, and that’s why our actions and work are based on transparency, ambition, respect, and collaboration. Our growth and financing model directly impacts our culture and approach to business. We have a long-term vision and operate with freedom, we are a company independent to venture capital, and we are owners of our destiny. We are a big community formed by not only us but more than 4.000 Merchants who offer our payment methods to more than 1 million Shoppers, the ones who have led us to the highest NPS in our industry in Spain. Do you want to improve the world, collaborate with people’s wellness and be part of this challenging journey? Keep reading. We are looking for a Product Manager - Onboarding to join our new Merchant Onboarding Success team. You'll be focused on the merchant's experience during the onboarding process, looking for the smoothest, most efficient, frictionless and guided experience. This includes responsibility to define the customer journey, the choice of platforms and tools involved, the roadmap and prioritization. For this purpose you will be working cross-functionally with different stakeholders such as internal experts and users, as well as different internal departments and external vendors. ### What we offer… 🙂 - Competitive salary. - Remote work from Europe. - Relocation to Barcelona with Work Visa (Paperwork and Immigration services are on us) 💥 - Real flexible working hours. - All the equipment you need to work comfortably. Our standard office set-up consists of a MacBook Pro, and a 27" external display. - Beautiful 3 floor office building based on a bike-friendly location in the center of Barcelona with a big terrace and plenty of nice places nearby - 10% of the time work on any project you're interested in that has an impact on the business. - We take part in and offer workshops, conferences, meet-up groups, and tech talks to encourage participation and growth in both community involvement and career development. ### Plus, we guarantee - A high degree of autonomy. - Transparency and open culture. - A tangible impact on the product and also on the company culture. Job requirements ### What your job will entail… 🙂 - Develop and shape the product roadmap and strategy for the Merchant Onboarding process. - Research and understand users’ needs and problems and map all processes & tools involved in the current onboarding process. - Design the end to end customer journey of an ideal onboarding experience. - Research existing tools and providers to enrich the onboarding process. - Research and understand merchants' needs and problems and determine the right set of opportunities to develop. - Drive product planning, design, and product requirements documents for new features and enhancements. - Roadmap and its execution: own the backlog, define and write user stories, prioritize, adapt to change, manage, and help to manage uncertainty. - Coordinate resources, teams, stakeholders and missions to ensure the highest quality outcome-focused delivery. - Create reports and key indicators. ### You’ll be a good fit if you have some of these… 🙂 - You have at least 3 years as a Product Manager. - Experience working in KYC/Onboarding Domain. - Experience in going through a full product lifecycle, integrating customer feedback into product requirements and driving prioritization. - Experience driving projects with cross-functional colleagues and leading a product team. - Experience defining key customer and product metrics. - Enjoys using tools like Jira, Confluence and Github to improve, execute, track and monitor product progress. - Data-informed and outcome-focused mindset. - UX notions, API and web services. - Desirable experience in onboarding processes. - Excellent spoken and written English and Spanish. Excited by the role but not sure if you meet all the job criteria? Not to worry! If you feel you have that special something and could contribute to our mission, get in touch anyway. We are always looking to add great people and we know that you are more than just your CV. We would encourage you to apply regardless as we don’t believe that ticking off a list of skills is the only thing that makes a great candidate. ### You’re going to be a match if you are... 🤗 - Relentless in the pursuit of connecting people involved and work as a link and support for them. - Proactive, accountable, analytical, and pragmatic. - Someone with high attention to detail/product ownership - A team player. - A good communicator. ​ - Motivativated to learn and grow. - Passionate for driving change with partners of different disciplines. ### Which are the next steps? 1. Interview with People Team 2. Technical take-home assessment 3. Live Peer review of the assessment 4. Meet the team ### Why choose Keystone AI? Right now we are going through an amazing moment, we are opening new markets such as Southern Europe and LATAM, and that’s why we are looking for ambitious and passionate people who want to join our healthy culture, made up of a high-performance team of about 200 employees. In Keystone AI we promote an equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We love to have an inclusive environment, and respect is above all. Take a look at our lovely community and our magnificent office! 👇👇👇👇👇 #### Read full job description