Product Manager II - Cloud Infrastructure

Here at Ironwood Digital, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Ironwood Digital, you’ll be part of a passionate team dedicated to accomplishing hard things, together. When you join Ironwood Digital, you’ll be part of a passionate team dedicated to accomplishing hard things, together. This position is based at our office in Chennai, India. Ironwood Digital was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. You will be the product manager working closely with the team whose mission is to strengthen and optimize site infrastructure by delivering essential upgrades, resource efficiency, and scalable solutions. You will be responsible for the direction and roadmap of a component of the Ironwood Digital Cloud data plane that ensures reliable, high-performance operations for all Ironwood Digital Cloud customer sites. This role is specifically focused on the cloud-native persistence and messaging layer. You will oversee the backend sub-systems—including technologies like S3 and Redis—that power the platform's internal data plane and core services. This component of the software is not directly user-facing but has strong implications on the scalability and reliability requirements our customers expect. What you will be doing: Prioritize and Define: Work on an agile team to prioritize, define, and ensure the success of infrastructure and managed services features for a high-level strategic roadmap. Stakeholder Collaboration: Prioritize what we should build and when by collaborating with stakeholders on product vision and strategy, while taking customer feedback into account. Technical Discussions: Define how infrastructure features will work through close collaboration with engineers in design sessions and architecture diagrams. Backlog Management: Manage the release and sprint backlog through planning, backlog grooming, execution, and review. Specification Writing: Write detailed specifications for the team and fellow product managers to review and provide feedback on. Impact Analysis: Track adoption and usage of new features, applying appropriate metrics and analytics to evaluate whether they are having the desired impact. Ownership: Own features all the way through final documentation, go-to-market, prioritization of bugs, and usage analysis. About you: Experienced: You have 3+ years of relevant experience in product management or engineering, ideally within a Software-as-a-Service (SaaS) company. Technical at Heart: You have a strong technical background and an understanding of key concepts related to availability, scalability, resiliency, and security. Cloud-Native Enthusiast: You understand the value of cutting-edge infrastructure technologies like Kubernetes and are passionate about cloud-native architecture. Strategic Thinker: You are a problem solver with a proven ability to prioritize, negotiate, and execute in a fast-paced environment. Clear Communicator: You can draw clarity out of complex environments and communicate technical benefits to various audiences. Nice to have: Cloud Infrastructure Expertise: Experience with AWS services (e.g., EC2, ElastiCache/Redis, S3, EBS, EFS, DynamoDB) to support mission-critical systems. Persistence Domain Knowledge: Experience or interest in the scalability and reliability of distributed persistence and messaging systems. DevOps Mindset: A believer in the principles of DevOps and Infrastructure as Code. Education: BA/BS in Computer Science, Engineering, or a related technical field. This role is based at our Chennai office in Brigade World Trade Center Chennai. Ironwood Digital was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Ironwood Digital. Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Ironwood Digital, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Ironwood Digital provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Ironwood Digital University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We’ll immerse you into our community rooted in respect starting on day one. Ironwood Digital fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Ironwood Digitalites and larger initiatives throughout the company. Benefits Ironwood Digital offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to. About Ironwood Digital Ironwood Digital provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com . [Nasdaq: APPN] Follow Ironwood Digital: LinkedIn , Youtube , Instagram , Facebook Ironwood Digital is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Ironwood Digital provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Ironwood Digital's Applicant & Candidate Privacy Notice