Product Manager

Key Responsibilities Drive end-to-end product delivery from product discovery and requirements gathering through development, testing, launch, and continuous improvement to achieve business objectives and deliver customer value. Engage stakeholders and users to understand business needs, identify pain points, gather requirements, and translate them into clear problem statements and actionable product requirements. Develop product strategies and roadmaps by identifying opportunities, prioritizing initiatives, managing backlogs, and aligning delivery plans with business priorities. Lead cross-functional collaboration with Engineering, Operations, Compliance, vendors, and other stakeholders to deliver products and programmes. Manage Agile product development by facilitating Scrum ceremonies, coordinating development activities, managing dependencies, and ensuring timely delivery of product milestones. Oversee user acceptance testing (UAT) and product releases, ensuring solutions meet business requirements, quality standards, security expectations, and regulatory obligations. Drive product adoption and growth through customer-centric improvements, onboarding optimization, and initiatives that improve user experience, acquisition, and operational efficiency. Monitor product performance and programme outcomes using relevant KPIs, reporting, and stakeholder feedback to identify improvement opportunities and support data-informed decisions. Manage programme operations and governance, including risks, budgets, vendors, dependencies, documentation, and stakeholder communications across multiple initiatives. Improve operational processes and workflows by standardizing documentation, streamlining manual activities, and implementing scalable solutions that improve productivity and consistency. Support change management and user enablement through training programmes, process documentation, and stakeholder engagement to facilitate implementation and adoption. Support other PMO priorities and assignments as reasonably required by the reporting officer, including emerging initiatives and cross-functional activities, in alignment with evolving programme priorities and organisational needs. Requirements & Qualifications A. Educational Qualification & Experience Education Degree in Business, Finance, Computer Science, Information Systems, or a related discipline is preferred. Relevant professional certifications, such as Certified ScrumMaster (CSM), are an advantage. Experience Experience in product management, product operations, programme management, or digital project delivery, with a track record of delivering measurable business and operational outcomes. Experience managing the product lifecycle, including product discovery, requirements gathering, backlog prioritization, Agile delivery, UAT, production releases, and post-launch improvements. Experience working with Engineering, Operations, and business teams to deliver customer-centric digital products and process improvements. B. Technical & Professional Competencies Strong programme coordination and execution skills, including risk management, budget tracking, vendor coordination, dependency management, and milestone tracking. Ability to identify operational inefficiencies, redesign workflows, and implement process improvements that reduce manual effort and improve service delivery. Experience tracking KPIs, analyzing performance and feedback, and using insights to guide prioritization and continuous improvement. Demonstrated ability to translate business needs and user feedback into product requirements, actionable initiatives, and practical solutions. C. Soft Skills & Communication Attributes Strong stakeholder management and communication skills, with the ability to facilitate workshops, align cross-functional teams, and manage senior stakeholders across business and technology functions. Strong written and verbal communication skills, with the ability to prepare documentation, facilitate discussions, and communicate complex requirements clearly. Ability to work independently in a fast-paced environment, manage competing priorities, and deliver outcomes within tight timelines.