Product Assurance Analyst

JOB TITLE: Product Assurance Analyst FLSA STATUS: Non-Exempt DEPARTMENT: JusticeTech REPORTS TO: Director, Product SUPERVISORY RESPONSIBILITIES: No JOB LOCATION: Remote TRAVEL: Less than 5% ESSENTIAL DUTIES & RESPONSIBILITIES: Perform comprehensive testing of new and existing products to ensure they meet user requirements and expectations. Simulate various user scenarios and workflows to identify potential issues and ensure the product performs optimally in real-world conditions. Conduct exploratory testing to uncover edge cases and unanticipated user behaviors. Develop and document detailed test plans, cases, and SQL scripts based on product specifications, user stories, and acceptance criteria. Execute manual and automated test cases, reporting defects and tracking their resolution. Collaborate with product owners and developers (Scrum Team) to ensure test cases align with business goals and technical realities. Participate in product reviews and provide insights into potential areas of improvement from a user perspective. Continuously monitor and assess product quality throughout the development lifecycle. Assist in the creation and refinement of product documentation, ensuring it accurately reflects the product’s functionality and user experience. Work closely with product owners, developers, designers, and other stakeholders to understand product features and technical implementations. Communicate test results and user feedback clearly and effectively to all scrum team members, facilitating swift issue resolution and product enhancements. Gather and analyze feedback from users, beta testers, and internal stakeholders to identify common issues and areas for improvement. Prepare detailed reports on product quality, testing activities, and defect status for review by the product team and senior management. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): Ability to conduct research into application products. Extremely organized with strong time-management, detail oriented and inquisitive skills. Excellent analytical, mathematical and creative problem-solving skills. Highly self-motivated and directed. Strong understanding of software development lifecycles and methodologies, including Agile/Scrum. Excellent analytical and problem-solving skills, with a keen eye for detail. Ability to think critically and approach testing from a user-centric perspective. Proficient in creating clear and concise test documentation. Effective communication skills, both written and verbal, with the ability to collaborate across teams. Familiarity with test management and bug tracking tools (e.g., JIRA, TestRail, Zephyr). PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant work experience may be considered in lieu of a degree. Proven experience (2+ years) in product testing, quality assurance, or a similar role, preferably within a software or technology environment. Experience with manual testing methodologies and familiarity with automated testing tools. Experience with user experience (UX) principles and usability testing. Experience with government court software or state/county procedures are a plus Originally posted on Himalayas