Principal Product Manager, Messaging Solutions

Salary: $168,750 - 281,000 per year Requirements: We are seeking 15+ years of progressive product management experience in telecommunications, communications platforms, messaging, CPaaS, digital communications, or a closely related field, with clear ownership of product strategy and business outcomes. We need deep expertise in messaging ecosystems, including SMS, MMS, RCS, carrier messaging infrastructure, mobile network operators, aggregators, and enterprise messaging platforms, with the ability to apply that knowledge in product development and commercialization. We are looking for proven experience launching, scaling, and managing messaging products or communication solutions used by enterprise customers for engagement, authentication, notifications, or trusted communications. We require a strong understanding of how businesses use messaging technologies to improve customer experience, engagement, and communications, along with a solid foundation in the telecommunications ecosystem. We expect demonstrated ability to partner across Product, Engineering, Sales, Marketing, and executive leadership to bring new products to market and drive adoption. We value experience acting as an industry expert, customer-facing advisor, or product evangelist through customer engagement, conferences, presentations, or thought leadership. We need proven ability to work independently in highly visible, high-growth environments while balancing strategic direction with hands-on execution. We require expertise in messaging technologies including SMS, MMS, and RCS. We need strong understanding of CPaaS ecosystems, carrier networks, aggregators, routing, and enterprise messaging infrastructure. We expect experience developing product strategies and solutions that integrate messaging technologies with customer communication platforms, APIs, and enterprise applications. We require knowledge of product management methodologies, roadmap planning, product lifecycle management, and Agile delivery practices. We need the ability to analyze market trends, customer requirements, and competitive positioning to support technical and business product decisions. Preferred experience includes working with CPaaS providers such as Twilio, Sinch, Infobip, or similar organizations. Preferred experience also includes OTT messaging platforms such as WhatsApp, iMessage, Messenger, Viber, or Android messaging ecosystems. Preferred experience includes trusted communications, fraud prevention, identity-related communications, caller authentication, or customer trust solutions. Preferred background may include telecommunications carriers, contact center technology providers, or enterprise communications organizations. Preferred experience building omnichannel communications experiences that connect messaging, voice, mobile, and digital engagement channels. Preferred experience expanding products into new markets, customer segments, or international geographies. Responsibilities: We will lead the strategy, vision, development, and commercialization of our messaging solutions portfolio, including SMS, MMS, RCS, and emerging channels. We will define and scale the next generation of Trusted Communications Solutions by extending proven voice capabilities into messaging experiences that support secure, trusted business-to-consumer engagement. We will own the product lifecycle from market assessment and business case development through roadmap creation, pricing, positioning, launch, adoption, and ongoing optimization. We will partner with Engineering, Product Marketing, Sales, and Solutions teams to convert business opportunities into scalable product capabilities that drive commercial growth. We will serve as the messaging subject matter expert, influencing product strategy while educating internal stakeholders on messaging ecosystems, carrier networks, aggregators, and emerging communication technologies. We will develop competitive positioning and go-to-market strategies that leverage our existing customer base and trusted communications platform. We will engage directly with customers, partners, mobile network operators, aggregators, and industry stakeholders to identify market opportunities and shape product direction. We will represent our company as a thought leader through customer presentations, conferences, industry summits, and external speaking engagements. We will monitor market trends, competitive activity, evolving communication technologies, and customer needs to keep our messaging innovation ahead of the market. We will drive measurable business growth through new product capabilities, market expansion opportunities, and stronger customer adoption of messaging solutions. Technologies: Android Support Marketing Mobile Network More: We are TransUnion, and our Communications Solutions team is focused on delivering trusted communications solutions that help businesses and consumers engage with confidence through secure, authenticated communications. We are expanding beyond our market-leading success in trusted voice communications into messaging solutions that strengthen trust, increase engagement, and help combat fraud across digital channels. This role reports to the Vice President, Product Management, Trusted Communications Solutions and works closely with Product, Technology, Sales, Marketing, Solutions Consulting, and industry partners. The position is hybrid, with regular virtual work and in-person time at an assigned TU office location for a minimum of two days per week. We also offer a broad benefits package covering health, protection, family, future, time off, wellness, and professional development, including medical, dental, and vision coverage, retirement savings support, paid leave, tuition reimbursement, and well-being resources. last updated 40 week of 2026