Position | Deskside Support Engineer – Windows 11, SCCM & Intune | Contract | Selkirk, NY

Deskside Support Engineer - Windows 11, SCCM & Intune Contract Selkirk, NY Job Description: Must Have Technical/Functional Skills ü Knowledge of computer hardware ü Knowledge of SCCM/Intune ü Working technical knowledge of current protocols, operating systems, and standards. ü Ability to operate tools, components, and peripheral accessories. ü Able to read and understand technical manuals, procedural documentation and OEM guides. ü PC Imaging Roles & Responsibilities ü End to End management of PC lease schedules. ü Warranty / Non Warranty Hardware Repair in coordination with Hardware Manufacturer. ü Operating System maintenance, patching, upgrades. ü Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits ü End User Ticket triage and resolution. ü Hands and Feet Telepresence Support. ü PC config support o Assists with configuration and testing of new hardware and software implementations. o Install OS, updates, applications, images and other software to customer standards and requests as required. Configure and install components into customers PCs. o Track computer equipment (by asset tag and serial number) by location. o Responsible for the shipping / receiving of materials and equipment. ü Support for all executives ü Assist Lab Technicians as they facilitate with Lab Software/Hardware Vendors and Security teams on software installs, reinstalls, vulnerability mitigation, patching and upgrades. ü Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers, etc. ü Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed instructions and relay system responses. Or allow remote control. ü Willingness to provide support during off-hours or weekends for critical incidents ü Willingness to travel to another site located ~50 miles away for any critical issue resolution. ü Willingness to climb up to 6 feet ladders ü Willingness to drive to another customer location (~45 miles) to provide support if required. Role Descriptions: Windows 11| Deskside support| Basic Networking and server administration| Intune Administration L1 Essential Skills: Windows 11| Deskside support| Basic Networking and server administration| Intune Administration L1 Skills: Desktop Management - Infrastructure Services (IS) Experience Required: 4-6