Permanent WFH: Application Support Specialist

Work from home opportunities Candidate must have his/her own machine (we have Telecommute Program, certain amount will be reimbursed 1300-1400 every 30 days upon employment) Candidate must have a stable internet not lower than 50mbps Job Description: Responds, analyze and provide technical support for the software system via telephone calls, email, web assists and/or remote desktop connection to address issue reports related to Nowcom/DealerCenter products and services. Formulate trouble reports or tickets. Develop cross-team relation in the company and coordinate with various departments to troubleshoot and provide First Service Response. Assist clients with product information Coordinate with sales staff to provide training to clients, as requested Deliver high quality service to maintain customer relationships by helping clients with all account issues Log detailed information from clients into a CRM system for tracking and escalation to Level II support Ensure proper escalation of issues and handling customer requests Forward incoming phone calls to the correct department as needed Reports to the Support Manager THIS POSITION IS FOR NIGHT SHIFT, CANDIDATE MUST BE WILLING TO START ASAP OPEN TO CANDIDATES WITHIN NCR & NEARBY PROVINCES ONLY! GRAVEYARD SHIFT APPLICATION SUPPORT SPECIALIST Job Requirements: Must have a strong desire to help customers and maintain calm under pressure Excellent English communication skills both spoken and written English Excellent computer skills- proficient in Microsoft Office Working experience in the related field is a plus for this position. Strong analytical and problem-solving skills with excellent attention to detail. Must be willing to work in a fast-paced environment Strong team oriented mind set Applicants must be able to take shifting/weekend/graveyard shifts. Good work ethics, attendance and compliance in company rules and policies and job procedure Must possesses a positive attitude to and work well in a team environment