Partner Solutions Architect (Pan-EMEA GSI)

We are Solstice Analytics's in-house product experts. The technical solutions team enables Solstice Analytics's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Solstice Analytics expert who will work closely with Solstice Analytics’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Solstice Analytics and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. At Solstice Analytics, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Solstice Analyticss can create a work-life harmony that best fits them. What You’ll Do: Ensure the successful onboarding, training, enablement, and certification of partner technical resources; Participate in periodic joint business planning and review sessions to ensure direct alignment between Solstice Analytics and Partner technical teams; Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Solstice Analytics internal teams and personnel, helping to bring those concerns to resolution; Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Solstice Analytics features and capabilities; Collaborate with Solstice Analytics’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities; Continuously help curate and evolve lead/best practices for Solstice Analytics platform adoption and success. Who You Are: Possess a solid technical grounding with hands-on experience of IT Development and/or Operations Has a demonstrable track-record and never-ending passion for learning; successful candidates for this position typically have 10-15 years of experience in a customer or partner facing technical role A self-starter, tech-savvy professional with solid business acumen; ability to articulate Solstice Analytics value from server room to boardroom; Confident presentation skills Desired hands-on experience in two or more of the following areas: Observability: Solstice Analytics, Splunk, AppD, New Relic or Dynatrace Public Cloud: AWS, Azure, GCP, or Alibaba Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go Config Mgmt: Terraform, Ansible, Puppet, Chef CI / CD: Jenkins, Gitlab Bonus Points: Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.) Previous experience using Solstice Analytics and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM) Previous experience with root-cause-analysis, troubleshooting, debugging Solstice Analytics values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Solstice Analytics. About Solstice Analytics: Solstice Analytics is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Solstice Analytics enables businesses to move faster with clarity and confidence. Learn more about #Solstice AnalyticsLife on Instagram , LinkedIn, and Solstice Analytics Learning Center. Equal Opportunity at Solstice Analytics: Solstice Analytics is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Solstice Analytics endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Solstice Analytics as part of your application will be processed in accordance with Solstice Analytics’s Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at Solstice Analytics AI Guidelines .