Operations Technology Support Officer - Govt/Contract - LXY

We are looking for proactive and detail-oriented individuals to join our team as Operations Technology Support Officers . This role is ideal for candidates who enjoy a mix of IT support, system operations, stakeholder coordination, process improvement, and administrative support . You will play an important role in supporting the stabilisation and ongoing improvement of a case management system, while helping to streamline operational workflows and enhance user experience. Key Responsibilities System Support & Operations Triage and manage incoming user queries, issues, and feedback related to the case management system Ensure timely resolution of issues and escalate complex matters to relevant IT personnel or project stakeholders Coordinate with internal stakeholders to support smooth system administration and operational continuity Monitor system performance during the stabilisation phase and flag issues for follow-up and resolution Support documentation updates, including user guides, process guides, and operational materials Project & Process Improvement Support Assist in gathering business requirements, user feedback, and enhancement requests Support user acceptance testing (UAT), verification, and data migration activities Review existing workflows for system administration, issue management, and feature rollout coordination Identify process gaps, inefficiencies, and opportunities for operational improvement Help design, prototype, and implement practical operations technology solutions to improve workflows Develop and standardise documentation and recurring operational processes to reduce manual effort and improve consistency Administrative & Coordination Support Coordinate with stakeholders such as IT teams, project managers, and operational users Assist in tracking project timelines, deliverables, and operational requirements Support data governance and data management activities to ensure accuracy, integrity, and compliance Ensure proper documentation and handover of knowledge, processes, and materials to the permanent team at the end of the contract Requirements Background in Information Technology, Data Analytics, Business Administration, Office Management, Computer Science , or related fields will be advantageous Good communication and presentation skills, with the ability to explain technical concepts to non-technical users Strong analytical and problem-solving skills Able to identify improvement opportunities and support implementation of practical solutions Experience in project coordination, process mapping, or operations support will be an advantage A collaborative team player who can work well with internal and external stakeholders Adaptable, resilient, and able to work in a dynamic environment