Operations Engineer, BizTech

📋 Description Manage incoming technical support tickets, prioritize requests according to urgency and impact, and Identify recurring incidents and repetitive support tasks, developing AI-assisted automation Participate in a rotating on-call schedule, including weekends, responding to incidents Build, maintain, and enhance monitoring dashboards using tools such as Grafana, Tableau, and Apply AI-assisted tools, including large language model (LLM) solutions and coding assistants, to Design and implement intelligent automation workflows, agent-based processes, and self-healing 🎯 Requirements At least three years of experience working with observability, monitoring, and metrics platforms At least three years of experience with data querying, data pipelines, or related technologies Proficiency in one or more general-purpose programming or scripting languages, such as Python, Go Hands-on experience with cloud environments such as AWS, Google Cloud Platform (GCP), or Oracle Practical knowledge of Infrastructure as Code (IaC), CI/CD pipelines, and automation tools such as Understanding of monitoring strategies, incident management, service reliability, alerting systems 🎁 Benefits Remote work opportunity: Work remotely, subject to confirmation of employment eligibility and Competitive compensation: The original US posting lists an annual base salary range of USD Potential additional compensation: The original posting indicates possible eligibility for bonuses Employee benefits: Additional benefits may be available depending on the employing entity and Employee travel credits: The original US posting mentions potential eligibility for employee travel Technical development: Gain hands-on experience with AI-powered operations, cloud infrastructure