Operation Support Engineer (Jira)

We are seeking a proactive and detail-oriented Level 1 Application Support Analyst to provide timely user support, troubleshoot system issues, and manage incidents using Jira. Hybrid work arrangement. Gain exposure to large scale government projects. Career growth opportunities. Key Responsibilities Attend to user enquiries and troubleshoot system issues. Track and monitor incidents using Jira, ensuring timely resolution or escalation. Coordinate with system vendors on technical investigations and Root Cause Analysis (RCA). Maintain and update user guides and technical documentation. Support user briefings, clarification sessions, UAT, testing, and feedback collection. Provide administrative and operational support as required. Requirements Degree holder with more than three years of working experience. At least one to two years of experience in IT helpdesk or Level 1 technical support. Familiar with Jira and incident tracking. Experienced in troubleshooting system issues and coordinating with vendors. Good communication, interpersonal, and stakeholder management skills. Meticulous, proactive, independent, and committed to continuous learning and service improvement. Interested candidates may click on apply or apply via email to [email protected]. By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to: Contact you about potential opportunities. Delete personal data as it is not required at this application stage All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Lee Wen Ying (Mattias) - R23112909 ScienTec Consulting Pte Ltd - 11C5781