Network Engineering Operations Engineer

Description Team description: The Network Engineering Operations team ensures the stability, reliability, and efficiency of the company’s global network infrastructure. Acting as the bridge between the Network Operations Center (NOC), engineering teams, and external vendors, the team manages incident resolution, root cause analysis, and continuous improvement of network platforms. We play a key role in maintaining seamless connectivity for customers, driving operational excellence, and supporting innovation across multi-platform environments. Responsibilities: Incident Management: Handle customer tickets, investigate reported issues, and ensure timely resolution within agreed SLAs. Cross-Team Collaboration: Work closely with engineering teams, vendors, and suppliers to troubleshoot and resolve complex issues. Knowledge Sharing: Document troubleshooting steps and resolutions to improve processes and empower NOC and Customer Support teams. Root Cause Analysis: Conduct post-incident reviews to identify systemic issues and recommend platform enhancements. Project Involvement: Participate in special projects and task forces requiring multi-platform investigations and advanced problem-solving. Change Management: Support network changes, ensuring minimal impact and adherence to operational best practices. Performance Optimization: Monitor and analyze network performance to proactively prevent recurring issues. Requirements Solid understanding of IP networking, packet core technologies, VoLTE/IMS and telecom protocols (TCP/IP, GTP, SIP, DIAMETER, MAP, SMPP). Strong troubleshooting skills using tracing tools and Wireshark. Experience in Linux/Unix environments for network diagnostics (preferred). Ability to analyze complex problems and implement effective solutions. Strong communication skills for collaboration with technical and non-technical stakeholders. Detail-oriented with excellent documentation skills. Ability to work in a fast-paced, 24/7 operational environment, including participation in on-call rotations. About Ironwood Digital Founded in early 2010, Ironwood Digital is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Ironwood Digital 's secured network delivers network protection and web content intelligence. Enterprise customers can manage, monitor, and optimize data usage in real-time with Ironwood Digital 's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance. Originally posted on Himalayas