Network Engineer L2

The Network Engineer L2 is responsible for monitoring, maintaining, and supporting network and UPS infrastructure to ensure optimal performance and availability. The role includes Level 2 troubleshooting, incident management, preventive and corrective maintenance, network configuration support, and the execution of approved changes in accordance with SLA and change management requirements. Support is provided for a wide range of technologies, including routers, switches, firewalls, IDS/IPS, NAC systems, load balancers, wireless infrastructure, and other related network devices. As a Network Engineer L2, you will be responsible for the following:- Monitor and manage network infrastructure and UPS systems to ensure optimal performance and availability. Perform real-time network monitoring and respond promptly to alerts and incidents. Troubleshoot and resolve Level 2 network issues within established SLA timelines. Escalate complex issues to relevant teams or vendors when required. Track, document, and maintain incident records through the ticketing system. Prepare incident reports and support post-incident reviews. Execute scheduled preventive maintenance activities on network and UPS infrastructure. Perform corrective maintenance to restore services and minimize downtime. Coordinate with vendors and internal stakeholders during maintenance activities. Maintain accurate maintenance records and prepare monthly preventive maintenance reports. Provide support for network configuration, implementation, and optimization activities. Execute approved network changes in accordance with change management procedures. Validate and document configuration changes to ensure compliance and operational stability. Assist in network upgrades, migrations, and deployment projects. Prepare and submit monthly SLA performance reports. Generate monthly network performance and availability reports. Produce monthly incident management reports and trend analysis. Maintain up-to-date network documentation, inventory records, and operational procedures. The Network Engineer (L2) will support and maintain the following infrastructure: Routers Switches Firewalls IPS (Intrusion Prevention Systems) IDS (Intrusion Detection Systems) NAC (Network Access Control) Systems Load Balancers Wireless Infrastructure Media Converters UPS (Uninterruptible Power Supply) Systems Other related network devices and components Requirements Minimum Diploma in IT and has fundamental knowledge in Network. 1 year of experience as a Network Engineer L2 Candidates with a CCNA certification will have an added advantage. A strong team player with the ability to collaborate and willingness to support others. Have strong communications skills and ability to resolve issues or inquiries effectively. Able to work rotational shifts: 1st Shift (10:00 - 22:00 hours) & 2nd Shift (22:00 - 10:00 hours). Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.