Network Engineer

Primary Job Functions: The role includes the following activities • Operational support on managed devices • Ensure quality delivery within defined service levels and maintain stability of the environment • On-call support for Severity 1 incidents • Change, Incident and Problem Management • Provide reporting requirements as per contractual obligations • Documentation and business controls with the devices undermanagement • Participate and lead in incident resolution Responsibilities • Router/Switch/Firewall services implementation, operational support, implementation and problem determination • Accurately record/update incident/problem management systems on network alerts, faults and assigned tickets. • Liaise with other technical areas internally where necessary to ensure customer reported problems are resolved to the customer satisfaction • High awareness of individual customer service levels when dealing with problems. • Interact with internal clients to ensure they are alerted on severity 1 and 2 problems • Callout services to third parties as required – Telco& hardware vendors etc. • Develop, implement, maintain processes and procedures as required for the Network & Security Operations Group • Participate in projects that require instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes. • Be able to identify key issues, priorities and focusing on these to deliver required results with minimal direction and supervision Required Skills: • At least at CCNA level for Cisco, Arista, Palo Alto, Fortinet • Strong understanding of Ethernet, WAN/LAN (IPv4/v6),TCP/IP routing, Network packet analysis tools use and configuration. • Vendor and third party supplier liaison skills. • Problem and Change management skills. • Demonstrated ability to work under pressure. Ability to handle multiple tasks and work well under pressure to meet deadlines •Involvement in the implementation, improvement, maintenance of an operational network • Solid experience in problem analysis and resolution of network problems. Proven ability to function in a self-directed environment. • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. • Must be able to work under general supervision