Mitarbeiter im Kundenservice (x/f/m)

📋 Description First point of contact for practices, MVZs, and clinics Help them solve problems via phone and email Support practice teams in using Doctolib, clarify technical questions understandably Connect internal teams and external partners for more complex requests Leverage your experience to advise and improve processes 🎯 Requirements Technical understanding: familiarity with digital tools and software applications Communication skills: clear and friendly communication, by phone, email, and with internal/external Experience with digital tools like ticket or CRM systems (e.g., Jira, Salesforce) is advantageous At least fluent German (C1) and good English (B2) skills Attention to detail, willingness to learn, and genuine curiosity, especially for healthcare topics Knowledge of network environments and interface concepts 🎁 Benefits Doctolib-sponsored Germany ticket for office or hybrid work Option to work 10 days per year abroad 28 vacation days + 1 additional day for each full calendar year of employment (max. 30 days) Company health insurance with great additional benefits Company pension plan (bAV) with 40% employer contribution (15% during probation) Doctolib Parent Care program including extra parental leave (1 month) and more