Map Product Analyst I

📋 Description Execute root cause investigations into operational bottlenecks and throughput changes. Synthesize findings from focus groups, user shadowing, and sessions into reports. Collaborate with Engineering to support testing and provide feedback on automation tools. Use inputs from Training and Policy to review quality and map discrepancies. Establish evaluation frameworks and KPIs to measure tool performance in production. Design and run A/B tests to inform product priorities and process improvements. 🎯 Requirements 3+ years in operational analytics, QA, process improvement, or related role. Experience designing and executing root cause analyses on workflows or workforce performance. Experience conducting user research via shadowing, focus groups, or UAT. Proficiency in SQL or similar query languages to extract and analyze data. Strong written and verbal communication; document analyses and present findings clearly. Desirable: GIS, mapping operations, or autonomous vehicle experience. Desirable: Experience monitoring or managing third-party vendor performance. Desirable: Lean Six Sigma Green Belt, CQA, or similar certificate. 🎁 Benefits Annual bonus, equity, and benefits. Hybrid work environment with in-office 3 days/week.