Manual Quality Assurance

A. Company Profile Philippine-based Information Technology (IT) company engaged in the research, development, design, implementation, maintenance, enhancement, and support of innovative software and digital technology solutions. The Company specializes in the development and export of cloud-based software applications, Software-as-a-Service (SaaS) platforms, managed IT services, AI- enabled business solutions, and related technology services for clients in both domestic and international markets. The Company mission is to provide customer service software (Saas) to clients all over the world, develop innovative, secure, and scalable software solutions that enable businesses to improve operational efficiency, and achieve sustainable growth through digital transformation. The Company vision is to be a trusted global provider of innovative software development and Information Technology services, delivering world-class cloud-based and AI-enabled solutions that empower businesses across industries. B. Purpose of the Role We are seeking a detail-oriented Manual/Automation QA (MQA) to join our Philippine Technology team. The MQA is an empowered development team member responsible for end-to-end quality, performance, and release readiness of Pleased's SaaS products. Using Python and modern testing practices, the role executes manual and automated testing, conducts root cause analysis, and collaborates across functional teams to deliver production-ready software. C. Role Overview Quality Assurance & Testing: Plan, execute, and document functional, integration, API, regression, and performance testing for web-based SaaS applications. Test Automation: Design, maintain, and execute automated web/API test cases and contribute to Python-based testing frameworks. SDLC & CI/CD Integration: Participate across the development lifecycle, integrating automated tests into CI pipelines to ensure release confidence. Defect Management: Document, investigate, and perform root-cause analysis on defects while collaborating with engineering teams for resolution. Quality Improvement & Collaboration: Identify process automation opportunities, evaluate release readiness, and partner cross-functionally to embed best quality practices. D. Key Responsibilities Manual & Functional Testing: Execute black-box, white-box, regression, stress, and performance testing for web applications based on requirement reviews, test plans, and edge-case analysis. Test Automation: Develop and maintain Python-based automated web/API test scripts, frameworks, and reusable utilities to expand regression test coverage. API & Integration Testing: Test REST APIs and integrations using Postman, validating request/response schemas, business logic, authentication, and error handling. Defect Management & Debugging: Log reproducible defect reports, perform root-cause analysis using logs/DB/DevTools, collaborate on fixes, and verify resolutions. CI & Quality Engineering: Integrate test suites into CI pipelines, debug build execution failures, and refine automated testing workflows. Cross-Functional Collaboration: Engage in sprint planning, technical design reviews, and requirements discussions with Product, Dev, UX, DBA, and DevOps stakeholders. Release Quality & Process Improvement: Conduct pre- and post-release testing, provide release readiness assessments, maintain test documentation, and mentor team members. E. QUALIFICATIONS Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field. 3+ years of software testing experience in web-based SaaS environments, spanning manual and automated testing. Proficiency in Python, Selenium, REST API testing (Postman), and Chrome DevTools. Solid understanding of SDLC, testing methodologies, and CI/CD tools (Jenkins, Docker, Kubernetes, AWS). Familiarity with relational and non-relational databases (MySQL, MongoDB) and Jira/Git. Strong analytical, problem-solving, and written/verbal English communication skills. Proactive ownership mindset and willingness to work onsite in BGC, Taguig.