Manager, Site Reliability Engineering

Role OverviewWe are seeking an experienced Cloud Operations Manager to lead and mature the operational management of a cloud environment hosted on AWS. This is a hands-on leadership role responsible for the stability, security, performance, and continuous improvement of both production and non-production environments. You will lead a Cloud/Production Services function that ensures applications and infrastructure are deployed, operated, and optimized in alignment with architectural standards, security controls, and operational best practices. Working closely with software engineering, security, infrastructure, and customer support teams, you will drive operational excellence while meeting compliance and availability requirements. This role includes ownership of 24x7x365 operational readiness, including on-call rotations, incident response, and proactive monitoring. Key ResponsibilitiesLead day-to-day cloud operations for an AWS environment, ensuring compliance with security, availability, and governance requirementsOwn the health, performance, and capacity of production and non-production environmentsProvide hands-on technical leadership across cloud infrastructure, applications, and monitoringEnsure application deployments and operational practices align with overall architecture and security standardsOversee maintenance activities including upgrades, patching, backups, and recovery testingDrive proactive monitoring, alerting, and incident management to maintain high availability and reliabilityAct as an escalation point for complex technical issues and production incidentsManage and participate in an on-call rotation supporting 24x7x365 operationsIdentify operational inefficiencies and continuously improve processes, tooling, and automationCollaborate closely with software development, security, customer support, and infrastructure teamsProvide technical guidance and mentoring to operational staffWhat You’re Great AtLeading by example in a hands-on cloud operations leadership roleBeing self-reliant, proactive, and driven by technical excellenceCommunicating clearly and effectively with stakeholders across different geographic regionsProviding technical directions to ensure stable, secure, and highly available operationsLearning new technologies quickly and becoming a subject-matter expert when requiredDesigning and maintaining effective monitoring and alerting for cloud servicesWhat It Takes5+ years’ experience in application management, systems administration, or cloud operationsTertiary qualification in Computer Science or a related discipline (preferred)Proven experience managing public cloud environments, with strong expertise in AWSFamiliarity with the Fortify on Demand stack (highly desirable)Solid understanding of software architecture and DevOps principlesExperience with infrastructure automation and scripting (e.g. PowerShell, Octopus Deploy, Terraform)Hands-on experience with monitoring and observability tools (e.g. AWS CloudWatch, Nagios, Grafana)Strong understanding of cloud security principles, backup strategies, and disaster recoveryWorking knowledge of networking concepts and protocols