Manager of IT Engineering (USA)

About Halcyon Labs Halcyon Labs powers field teams with robotics and AI. As the only reality capture platform that combines robotic automation, AI agents, and a truly unified system, Halcyon Labs allows critical industries to operate with speed and confidence. From construction and energy to agriculture, the world’s largest companies use Halcyon Labs to simplify field operations, improve safety, and make smarter decisions, faster. By combining aerial drones, 360 and fixed cameras, ground robots and proprietary AI, we’re bringing the power of automation and visual intelligence to all stakeholders, from the field to the boardroom. At Halcyon Labs , we thrive in a mostly remote-first culture rooted in innovation and impact. We’ve been recognized as a Best Place to Work in the SF Bay Area and named one of America’s Great Places to Work—but what truly sets us apart is the experience you gain: solving real-world challenges with cutting-edge technology, surrounded by teammates who are as passionate as they are supportive. Our team is bold, mission-driven, and building something that matters. We foster a culture where a variety of perspectives drive smart decisions, and where growth—both personal and professional—is part of the journey. Whether it’s flexible schedules, family-friendly benefits, or our strong track record of internal promotions, we invest in people as much as we do in product. If you’re looking to be part of something ambitious, authentic, and transformative, you’ll find your place at Halcyon Labs . Role Overview Halcyon Labs is hiring a Manager, IT Engineering to lead the function that keeps our distributed workforce productive, secure, and ready to scale. Reporting to senior leadership within Infrastructure and Security, this is a player-coach role responsible for leading two direct reports on the IT Engineering team. You will own core IT operations across identity and access management, SaaS administration, endpoint management, audit readiness, and internal tooling, while driving improvements in service quality, automation, and documentation. This role supports a remote-first workforce and plays a critical role in enabling employees to work securely and efficiently every day. You will lead day-to-day IT operations, guide roadmap execution aligned to company priorities, and help define what modern IT looks like inside an AI-native engineering organization. Work Environment Work from Home: Remote, US-only, Pacific hours favored for overlap with the existing team and cross-functional partners. Business Travel: Occasional domestic travel for training and company events. AI tooling: AI-native operations are required in this role; the hire is expected to use tools such as Cursor, Claude, Copilot, or equivalent in daily work, and to lead internal adoption of Cowork skills and MCP servers alongside core IT responsibilities. Responsibilities Lead the IT Engineering function as a player-coach, balancing hands-on execution with team leadership, prioritization, and operational rigor. Own IT support performance, including queue health, routing, service levels, and project execution for a distributed workforce. Own identity and SaaS lifecycle management across Okta, Google Workspace, Slack, and Atlassian, with a focus on low-touch onboarding and offboarding through SCIM and scripting. Manage the company’s macOS-heavy endpoint fleet through Iru or similar MDM tooling, maintaining secure device posture and compliance baselines. Drive the IT portion of SOC 2 and ISO 27001 readiness, including evidence collection, access reviews, control testing, and partnership on shared controls with Security Engineering. Lead internal AI tooling enablement for employees, including support for Claude Cowork, ownership of the org skills library, and rollout of MCP servers with sustainable operating controls. Manage SaaS renewals, access policies, and the IT budget surface area to improve cost efficiency and tooling effectiveness. Ensure policies, runbooks, and operating documentation are complete, current, and usable so the function scales consistently and remains audit-ready. Deliver clear first-year outcomes, including SLO attainment on response and resolution, reduced manual lifecycle work, broad Cowork skill adoption, four internal MCP server deployments, and clean SOC 2 / ISO audit cycles with no IT findings. Requirements 7+ years of IT or IT engineering experience, including hands-on work across identity, endpoint management, and SaaS administration. Experience leading others formally or informally, including mentoring, coordinating work, and raising operating standards across a small team. Hands-on experience with Okta or comparable identity platforms such as Entra or JumpCloud. Hands-on experience managing macOS fleets with Iru, Jamf, Kandji, or similar MDM tooling. Working knowledge of Google Workspace administration, Slack administration, and Atlassian administration. Scripting ability in Python, Bash, or Zsh, with a track rec