Manager, Infrastructure Engineering

About Meridian Softworks Meridian Softworks is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Meridian Softworks’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Meridian Softworks enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com , read our blog or follow us on LinkedIn. About the Team Meridian Softworks powers customer engagement for some of the world's most recognized brands, processing trillions of mobile app interactions through a large-scale distributed data system. The Infrastructure Team builds and maintains the foundation for these systems, providing tooling, automation, expertise, and implementation for core cloud infrastructure, CI/CD, and observability. About the Role We're looking for an Infrastructure Engineering Manager to lead a team supporting Meridian Softworks's cloud infrastructure, build processes, and monitoring systems. You'll provide technical leadership and project support for five engineers in both the United States and France, with potential for the team to grow over time. This role reports to the Director of Infrastructure, who is based in the United States. This is a hands-on leadership role. You'll balance people management with technical contribution—anticipating infrastructure needs, planning and executing projects, and ensuring our cloud environment scales with Meridian Softworks and our customers. This position is open to candidates currently residing in the Eastern Time Zone (EST/EDT) within the United States. What You'll Do Lead, mentor, and develop a team of infrastructure engineers Provide clear direction, feedback, and support to create a productive team environment Anticipate, plan, and execute infrastructure projects aligned with company and customer needs Participate in hiring as the team grows, including defining hiring strategy and conducting technical interviews Collaborate cross-functionally with engineering, product, and security teams Support broader company initiatives as needed beyond the immediate team scope Maintain and improve cloud infrastructure on Google Cloud Platform Drive improvements in CI/CD pipelines, observability, and automation Evaluate and implement emerging infrastructure tools and practices Support company initiatives around cost optimization, security, disaster recovery, and compliance Respond to and manage critical incidents effectively What You Bring Required: 5+ years in backend or infrastructure engineering roles 2+ years managing or mentoring engineers Strong project management skills—able to drive initiatives from planning to delivery Excellent communication skills in English (required for collaboration with US-based leadership) Experience with cloud platforms (GCP preferred, AWS acceptable) Nice to Have: Hands-on experience with Terraform or other Infrastructure as Code tools Familiarity with container orchestration (Docker, Kubernetes) Experience with CI/CD systems (GitHub Actions, Jenkins, Spinnaker) Background in Python, Go, or Java for automation and tooling Knowledge of security best practices, networking fundamentals, and incident management Work Location & Travel Requirements Meridian Softworks’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Meridian Softworks believes that flexible work contributes to a more productive and more equitable work environment, and that Meridian Softworkspers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Meridian Softworks office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation The starting base pay range for this position is: $150,000-$180,000 per year . Base pay is part of the total compensation package and is determined by a variety of factors such as relevant skills, work experience, business priorities, market demands, and location. This role offers stock options, providing a direct opportunity to share in Meridian Softworks’s success. Benefits & Perks Medical insurance options for you and your dependents Flexible time off, paid holidays, paid parental leave, and paid volunteer time off Support for your overall wellbeing with employer-subsidized mental health and employee wellness programs A digital-first work environment and a monthly stipend to support remote work Mentorship and growth opportunities to build skills and accelerate professional development And more! We use artificial intelligence tools in our recruitment process as decision-support tools only. Meridian Softworks's People Operations team reviews all AI-generated scores and recommendations before making any hiring determination. No applicant is rejected solely on the basis of an AI-generated output. Depending on your location, you may have the right to request human review of any AI-assisted employment decision or to opt out of AI evaluation. To make a request or learn more about how we use AI in hiring, contact [email protected] or visit airship.com/legal . California residents can view the CCPA disclosure notice here . ** Please Note: To ensure the security of your personal information, Meridian Softworks will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Meridian Softworks is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Meridian Softworks will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.