Managed Services - Senior Cloud Engineer

📋 Description Monitor and support cloud infrastructure, platform services, and operational tooling across Respond to incidents, service requests, alerts, and escalations; perform triage, troubleshooting Execute standard changes and recurring operational tasks including provisioning, deprovisioning Administer cloud resources across compute, storage, networking, identity, security, and governance Follow established ITSM processes for incident management, request fulfillment, change execution Participate in customer meetings, status calls, and service reviews in a professional and courteous 🎯 Requirements Minimum Required - 3+ years in customer-facing IT infrastructure, cloud operations, systems Hands-on experience with at least one major cloud platform, with strong operational capability in Experience supporting incidents, requests, changes, or recurring administration activities in Familiarity with Windows and/or Linux server operations, identity and access concepts, networking Preferred - Experience in a managed services, consulting, or multi-customer support environment Working knowledge of PowerShell, Python, Bash, infrastructure as code, CI/CD, or other automation 🎁 Benefits Medical, Dental, and Vision Insurance 401(k) Paid company holidays Paid time off Paid parental and caregiver leave