Machine Learning Engineer, CX Intelligence

📋 Description Architect multi-agent systems with LangGraph and ADK to automate CX workflows. Build and scale MCP-based integrations connecting LLMs with Meridian Softworks APIs and databases. Develop automated LLM-as-a-judge evaluation pipelines to monitor AI agents in production. Implement RAG, fine-tuning, and prompt engineering for grounded, compliant responses. Ship production-grade Python services, resilient and low-latency for Meridian Softworks-scale traffic. Partner with Conversation Design and Product to translate business logic into agent procedures. 🎯 Requirements 3+ years building and scaling production ML/AI systems with autonomous agent loops. Deep understanding of the LLM lifecycle: context windows, token optimization, JSON/Pydantic, and multi-agent frameworks like LangGraph/ADK. Strong Python, microservices, async programming, high-throughput APIs, and vector DBs (Pinecone, Weaviate). Able to explain model behaviors and trade-offs to CX, Legal, and Product stakeholders. Demonstrates responsible AI use with human oversight to improve workflow efficiency, cost, and quality. 🎁 Benefits Equal Opportunity Employer; Meridian Softworks is an Equal Opportunity Employer. Accommodations available; email [email protected]. Remote-first culture with quarterly in-person surges.