Lead Software Engineer (Remote, United Kingdom)

Job Summary: JOB DESCRIPTION – LEAD SOFTWARE ENGINEER (ABUSE AND FRAUD PREVENTION) Location: Remote, United Kingdom Division: Ticketmaster Contract Terms: Permanent THE TEAM You will be joining the diverse Global Ticketmaster Abuse and Fraud Prevention engineering team. As a Lead Software Engineer at Ticketmaster, you will be responsible for engineering excellence in the next generation of protective services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other engineers, product owners and managers, and representatives from the business, to design scalable, resilient systems and lead architectural improvements while implementing complex features and optimizing performance. A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment. THE JOB In the role of Lead Software Engineer, you’ll lead development and delivery within our Abuse and Fraud Prevention portfolio of products which help protect over 10 billion dollars of revenue annually. You will be accountable for delivering high-quality work, taking ownership of outcomes, and ensuring alignment with team goals. You will lead, manage, and inspire engineers to deliver the best ticketing experience across the globe. You’ll help teams fulfil technical, operational, and business requirements by putting yourself in the trenches. You will emphasise collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to global services and applications, and cultural exchange between development groups. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally. Because our business is online 24/7, you may on occasion be required to work out of hours or provide on-call duty on a rota basis. WHAT YOU WILL BE DOING Participate and lead development work across globally distributed software teams. Ensure applicability of global applications to global markets. Ability to organize, prioritise; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals. Connect with a series of stakeholders in order to gather as much information as possible regarding the problem at hand and implement short-mid term strategies to evolve products for future success.(UX / Design / Product / PMO…etc.). Objectively explore multiple approaches and recommend the best technical direction including logic and reasoning. Meaningful participation in service layer architecture design. Spike and prototype. Write exemplary code. Own the full development and deployment cycle for your software. Encourage and grow developers in their craft. Debug and triage production application issues, often not your own. Automate testing, deployments, performance, and recovery. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Demonstrable lead engineering and development experience Experience with Agile methodologies Strong backend development skills Proven ability to design and implement clean, scalable and well-structured APIs Java 17+ programming language experience or of other JVM languages Experience with modern frameworks such as Springboot Test-Driven Development experience Understanding of Continuous Integration practices Knowledge of current software architectural trends and practices Previous experience with Design Patterns and SOLID principles Experience working with AWS or other Cloud Provider Experience with CI/CD servers (Gitlab/Jenkins) Experience with Docker and Kubernetes or other orchestration/scheduling framework Experience working in an SOA development environment Working knowledge of one or more database products (e.g. Oracle, MySQL, PostgreSQL) Strong communication skills that allow you to adapt your message to different audiences, present ideas persuasively, and facilitate productive meetings. Nice to have Experience in DevOps Familiarity with Prometheus, Graphana and Splunk stack Experience with Databricks or Spark Experience working with Terraform Experience with Helm package manager Experience with distributed systems. Knowledge of best practices and IT operations in an always-up, always-available services Ability to clearly communicate technical topics to non-technical people Demonstrated ability to work well in a fast-paced, multidisciplinary team environment It is ok if you lack some of the skills listed above, the single most important skill is being able to learn quickly. We believe that a motivated, team-oriented profe