Lead Researcher

📋 Description Turning customer evidence into clear decisions by combining strategic research, Voice of Customer Framing complex, ambiguous business questions into researchable problems, merging qualitative and Establishing a unified, global Voice of Customer reporting structure across all feedback channels. Safeguarding data continuity and historical comparability for key metrics like NPS, CSAT, and Setting up data flows within Snowflake, SQL, and self-serve dashboards to streamline executive Partnering with product data science to evaluate research tools, including AI capabilities and 🎯 Requirements Expertise in quantitative methods, survey design, sampling, and statistical analysis. Hands-on experience querying data directly using SQL, alongside familiarity with data and A proven track record of translating complex, multi-method research into simple, actionable Outstanding stakeholder management skills, with the capability to manage competing timelines and Deep curiosity about user needs and the ability to balance analytical rigour with fast-paced Background in SaaS, fintech, or multi-market research environments would be a strong advantage. 🎁 Benefits Hybrid working environment balancing working from home with regular time together in modern office Collaborative boost days for in-person connection and team collaboration. Flexibility to manage your routine in a way that suits your lifestyle. Great Place to Work-Certified™ company where your voice matters.