Lead Engineer (CRM)

We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips. At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission. > > > > > > > > > > JOB DESCRIPTION Ironwood Digital is seeking a Lead Software Engineer to join the CES team, focusing on building scalable, secure, and resilient systems that enhance customer experience across multiple support channels. Key Responsibilities: Lead the full software development lifecycle (SDLC) for CRM applications—from requirements gathering to deployment and maintenance. Design and Architectscalable and maintainable CRM solutions using SFDC or Microsoft Dynamics 365. Write, review, and optimize high-quality codeusing .Net and Azure solution. Develop and enforce coding standards and best practices across the team Serve as the primary technical SME for CRM platforms (e.g., Dynamics CRM or Salesforce). Configure, customize, and integrate CRM systems with other enterprise applications. Lead CRM-related innovation pilots and digital transformation initiatives. Ensure CRM solutions meet business needs across marketing, sales, and service processes. Track project progress, manage timelines, and report to senior leadership. Mentor junior developers and foster a collaborative team environment. Develop and implement software testing strategies. Maintain technical documentation and ensure compliance with regulatory and security standards. Architect and develop backend services and APIs to support CES operations including contact center platforms, escalation workflows, and partner management systems. Collaborate with cross-functional teams including QAand Compliance to ensure seamless integration and performance of CES tools. Lead technical initiatives to improve SLA adherence, incident management, and root cause analysis systems. Implement observability and monitoring solutions to ensure system reliability and performance. Partner with business stakeholders to translate customer journey insights into actionable technical solutions. Implement intelligent testing frameworks that auto-generate test cases, predict bugs, and enable self-healing. Leads and builds test automation frameworks using Standard API testing tools for rest-based APIs hosted on Azure cloud. Integrate test suites into CI/CD pipelines Leads the creation of test strategy, test planning, and test execution related to all aspects of testing like functional, integration, systems, end-to-end testing, accessibility, database validations and automation. Technical Qualifications: Bachelor’s degree in computer science, Information Technology, or related field. 8+ years of experience in software development, with at least 3 years in CRM systems with 2+ years in Team leadership. Proficiency in CRM platforms Dynamics CRM, Salesforce classic/lightening). Certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics CRM Certification) are a plus. Experience with cloud platforms (e.g., AWS, Azure)and CI/CD pipelines. Familiarity with tools like Jira, GitHub, Confluence. Strong grasp of security and privacy standards relevant to customer data handling. Proficiency in SFDC,.Net,Java., JavaScript, HTML 5 Strong leadership and communication abilities. Analytical thinking and attention to detail. Ability to translate business requirements into technical solutions. Preferred Qualifications: Experience in fintech or customer support technology platforms. Familiarity with CES operational domains such as escalation management, partner scorecards, and voice of customer programs. Contributions to open-source projects or technical publications. POSITION TYPE Regular PAY RANGE The targeted base salary for this position is $139,900 to $199,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location. > > > > > > > > > > We’re Here to Support You—Accommodations Upon Request Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates. If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know. We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity. Our goal is to support every applicant in showcasing their talents and potential. Work Authorization Requirement At Ironwood Digital , we value diversity and strive for fair and inclusive hiring practices. However, we are currently unable to offer visa sponsorship. All applicants must be legally authorized to work in the United States at the time of application and through