L3 Systems Engineer - Graveyard Shift

SUMMARY We are looking for an experienced Level 3 Systems Engineer who can solve complex technical problems, design and implement solutions, lead projects, mentor other technicians, and serve as a senior technical escalation resource. This position combines advanced Tier 3 technical support with systems engineering, cloud infrastructure, networking, cybersecurity, and project responsibilities. When Tier 1 and Tier 2 technicians encounter difficult server, Microsoft cloud, networking, cybersecurity, or infrastructure problems, you are one of the people they escalate to. You will also design, implement, migrate, secure, and improve client technology environments. You should be comfortable independently investigating complex technical problems, developing a plan, implementing a solution, and communicating with the client throughout the process. JOB RESPONSIBILITIES Windows Server and Active Directory Strong hands-on Microsoft Windows Server experience is required. You should be comfortable administering, engineering, and troubleshooting: Windows Server 2016, 2019, 2022, and newer environments Active Directory Domain Services, Domain Controllers, and Active Directory replication Group Policy DNS and DHCP Authentication and domain trust issues File servers, NTFS permissions, and shared folders Windows services, Event Viewer, storage, networking, and performance Hyper-V and VMware environments Windows Server migrations, upgrades, replacements, and decommissioning Hybrid Active Directory and Microsoft cloud environments You must be able to walk into an unfamiliar Windows Server environment, determine how it is configured, identify problems, and independently develop a solution. Microsoft 365, Azure, and Cloud Engineering Modern client environments increasingly combine traditional infrastructure with cloud-hosted services. You must be comfortable supporting both, including traditional Active Directory, hybrid Active Directory and Entra ID, and cloud-only environments. QUALIFICATIONS Minimum of 3 years of MSP experience Experience at a Senior Tier 2, Senior NOC, Tier 3, Systems Administrator, Systems Engineer, or comparable technical level Significant hands-on Windows Server administration and troubleshooting experience, including strong Group Policy, DNS, DHCP, authentication, permissions, and Active Directory troubleshooting skills Experience performing Windows Server migrations, upgrades, and replacements Experience supporting Hyper-V and/or VMware Strong Microsoft 365 and Exchange Online knowledge Strong Microsoft Entra ID administration and troubleshooting skills, including MFA, Conditional Access, and modern identity-security technologies Working knowledge of Microsoft Azure and cloud-hosted infrastructure, including Azure Virtual Machines, networking, storage, identity, and cloud-security concepts Experience supporting hybrid Active Directory and Entra ID environments Strong networking knowledge, including TCP/IP, VLANs, routing, switching, VPNs, and wireless Experience configuring and troubleshooting next-generation firewalls Familiarity with how MSPs use RMM, PSA, documentation, and remote-support platforms Strong root-cause troubleshooting and problem-solving skills Ability to independently research and learn unfamiliar technologies Strong written and verbal communication skills