L2 IT Technician Team Lead

📋 Description Oversee the performance and day-to-day activity of the L2 IT Helpdesk team Assign tasks, projects and priorities across the L2 technical team Act as the main point of contact between the L2 team, operational managers and third-party providers Ensure technical issues are resolved in a timely, professional and efficient manner Develop solutions, processes and ways of working to improve team productivity and service delivery Schedule team rotas and manage team leave through HR Locker 🎯 Requirements A third-level qualification in an IT-related discipline At least three years' experience in an IT-related role Strong leadership, team management and project coordination skills Strong networking knowledge, including switches, routers and cabling Excellent analytical and problem-solving skills Strong written and spoken English