L2 Application Support

Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. Work Experience: 2–4 years of experience in Application Support and Production Support. Skills & Competencies: Agile and scrum experience (must-have) Proven ability to perform root cause analysis and document findings clearly. Strong communication skills are essential for effective collaboration with both technical and non-technical stakeholders. Working knowledge of database concepts and query execution (e.g., SQL). Ability to analyze application logs and monitoring tools. Familiarity with ITSM tools (e.g., Jira, HDA, ServiceNow, or similar). Basic scripting or automation skills (e.g., PowerShell, Bash, or similar) are an advantage. Understanding of Software Development Lifecycle (SDLC). Knowledge of incident, problem, and change management processes. Ability to work effectively under pressure during major incidents or production issues.