L1 Technical Support Engineer

📋 Description Serve as a trusted L1 technical advisor for enterprise customers, helping them successfully use Own and resolve inbound technical support cases, including configuration issues, API questions Troubleshoot complex technical issues by analyzing logs, investigating root causes, and developing Provide timely, clear customer updates throughout the support lifecycle, ensuring customers Collaborate closely with Engineering and Product teams to escalate and resolve complex issues Support customer onboarding and engagement initiatives in partnership with Customer Success teams. 🎯 Requirements 2+ years of experience in technical support within cybersecurity, SaaS, enterprise technology, or a Strong understanding of email security concepts, cloud platforms, and modern SaaS ecosystems. Hands-on experience troubleshooting APIs, integrations, and enterprise platform configurations. Ability to investigate technical issues through log analysis, structured troubleshooting, and Familiarity with cloud and enterprise ecosystems such as Microsoft 365, Google Workspace, Slack Experience using support and collaboration platforms such as Salesforce, Jira, Confluence, or 🎁 Benefits Base salary range of $25.77–$37.02 USD per hour, with actual compensation determined by skills Eligibility for additional bonus or incentive compensation, equity, and a comprehensive benefits Opportunity to work remotely in a fast-paced, high-impact cybersecurity environment. Exposure to enterprise customers and complex technical challenges involving email, SaaS, cloud Opportunities to collaborate with Engineering, Product, Customer Success, and other Access to AI-powered tools that support technical troubleshooting, workflow optimization, and