L1 Network Support Engineer | Work From Home | Morning Shift

We’re Hiring: L1 Network Support Engineer Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant! Role : L1 Network Support Engineer Work Arrangement: Work from Home Location : Philippines - Makati, Ortigas, Pampanga Schedule : Morning Shift Job description: Key Responsibilities: Serve as the first point of contact for customers seeking assistance over the phone, email, or ticket Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions from customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications and requirements: Must Have: Technical or College Degree in Information Technology, or related field, and/or networking certifications (CCNA desirable) Outstanding customer service skills and a dedication to the 'Customer Service Experience’ Ability to work within a team in a fast-paced and constantly changing environment Ability to follow instructions from the Management team and senior colleagues Ability to work a rotating roster Excellent work ethic and attitude Ability to multi-task (e.g., answer additional calls while already working on an issue) Understanding of networking protocols Basic level understanding of Cisco Routing and Switch/Data networking skill, including DHCP, QoS, IP routing protocols. Solid understanding of network & security technologies Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. Desirable: Previous help/service desk experience is preferred but not required About You: Client-focused with a commitment to excellent customer service Ability to work autonomously and as part of a team environment with strong communication and collaboration skills A strong sense of ownership, the ability to communicate effectively with clients and internal staff across all aspects of the business Excellent time management skills, attention to detail and process oriented Perks & Benefits (Work From Home): Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes! Endless opportunities for career advancement Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Tech-on-wheels Support Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace? • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment. To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.