Junior/Middle Technical Support Engineer (Automotive)

We at Solstice Analytics are looking for a Junior/Middle Technical Support Specialist to join our expanding team. This role offers the chance to work in close collaboration with a Swedish engineering and development center, supporting innovative connectivity services for future vehicles. Join us and be part of a company that delivers high-quality solutions to global leaders while fostering innovation and excellence. Customer You will have an opportunity to work with a worldwide leader in the Automotive Engineering domain. Project Support project for the Swedish engineering and development center working on future C-segment cars. Engineers will support connectivity service with operations and monitoring as a supplement to the daily business for the European market of the client. Requirements Knowledge from GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM) and MQTT & HTTPS Experience with open tracing standards; Kiali Service Mesh and configuration Working with Kubernetes Understanding of standard ITSM processes (log and report incidents/problem) Upper-Intermediate level of English Readiness for night shifts Would be a plus: Understanding of tools such as: Stackdriver, Grafana, Gitlab Experience with Ivanti Incident Management Personal Profile Open-minded and able to adapt Organized and structured Attentive to details Responsibilities Provide 2-level technical support on out-of-office and weekend basis Securing agreed service levels in accordance with the Service Level Agreement (SLA) Monitoring of Infrastructure and Integration into other systems Incident and escalation reporting Maintaining and developing positive relationships with customers and colleagues