Junior Helpdesk & Systems Administrator

Ready to turn your IT knowledge into real-world experience? This is a hands-on opportunity to build your skills across a broad technology environment, gain exposure to a variety of systems and work alongside experienced IT professionals who will support your development. About the Role Reporting to the Information Systems Manager, you'll provide day-to-day IT support across the organisation and help ensure employees have the systems, devices and access they need to work effectively. Rather than simply sitting in a ticket queue, you'll gain exposure across Microsoft 365, endpoint management, devices, systems administration, troubleshooting, AI and automation. Your responsibilities will include: Providing first-line IT support across the business, troubleshooting issues and escalating where required Administering Microsoft 365, including users, groups, mailboxes, MFA, Intune and mobile devices Monitoring and managing endpoints through NinjaOne, including patching, alerts and remote support Setting up and decommissioning laptops, phones and other IT equipment Maintaining accurate IT asset records Managing IT requirements for employee onboarding and offboarding, including accounts, devices, licences and system access Developing practical user guides and knowledge articles for common IT queries Supporting continuous improvement across systems, processes, AI and automation About You This role would suit someone looking for their first or second professional IT opportunity who is technically curious, enjoys solving problems and is keen to continue learning. Ideally, you'll bring: Relevant tertiary study in IT, Computer Science or a related discipline, or Microsoft certification such as MS-900, AZ-104, SC-900 or similar Hands-on familiarity with Windows 11 and Microsoft 365 Strong problem-solving and troubleshooting skills Clear written and verbal communication skills Good attention to detail A willingness to learn new systems and technologies An interest in AI, automation and improving the way technology is used Exposure to any of the following would be advantageous, but isn't essential: SharePoint, Defender, Power BI, PowerShell, Jira, NinjaOne & iOS/Android device support Our company mission is to Make a Difference in Farming Communities . Crop Smart is a manufacturer and distributor of high-quality agricultural chemicals and adjuvants. From a one-person operation in 2006, the company has grown to now include a formulation plant, a network of stores and a fleet of trucks across South Australia, Victoria, and Southern New South Wales. Why Consider This Opportunity? This is an opportunity to gain real-world IT experience across a broad systems environment early in your career. You'll benefit from: Exposure to a wide range of systems rather than one narrow area of IT Support and mentoring from experienced systems professionals Hands-on experience with Microsoft 365, devices, systems and user support Exposure to AI and automation in a business that actively embraces innovation The opportunity to build valuable commercial IT experience Adelaide or Sydney location Hybrid working arrangements If you're looking to take the next step in your IT career and want an opportunity where you can learn, contribute and gain genuine hands-on experience, we'd love to hear from you. Apply now with your current resume outlining your experience and interest in the role. Applicants are required to currently be in Australia with full working rights to be considered.